Part Time Card Risk Analyst I

We are seeking a Card Risk Analyst to work at our Corporate Office

Role:

This position assumes responsibility for analyzing, investigating and processing all debit, credit and ATM fraud claims as well as debit, credit and Foreign ATM dispute claims to ensure the highest level of member satisfaction. Position must deliver high attention to detail. Performs a variety of support functions relative to monitoring and mitigating risk and losses.

Essential Functions & Responsibilities:

N 65% Responds to written and verbal inquiries, requests, fraud and dispute claims, and concerns by providing instruction, information, file maintenance and monetary transactions and adjustments.

Analyzes fraud and dispute claims and applies general knowledge of card processing regulations to differentiate fraud claims from dispute claims. Reviews transactional activity and member claim information to determine validity of claim. Makes recommendation to management to deny fraud claim if suspected member involvement.

Investigates and processes debit, credit card and ATM fraud claims as well as debit, credit and Foreign ATM dispute cases. Adheres to procedures to ensure claim processing is completed within required regulatory guidelines.

Adheres to Visa operating rules and regulations, more specifically chargeback compliance, arbitration, resolution, collection, and merchant procedures. Increases knowledge by attending webinars and trainings, and by accessing bulletins and publications.

Completes necessary documentation and inputs data to ensure timeframes/deadlines are met and member accounts are handled in accordance to regulatory guidelines.

N

N 10%

10% Maintains and works Card Risk Que.

Responds to internal and external request including but not limited to; member requests, FICO reports and Co-Op Adjustments

N 5% Update procedures and any relevant information pertaining to Card Risk as necessary.

N 5% Pull and work the Dispute Expert Reports and process assigned Daily CVI Report.

N 5% Conducts periodic reporting; Prepare outgoing mail, receive incoming mail and packages and process returned mail as well as perform other related duties as assigned.

Performance Measurements:

1. To produce all job functions with minimal errors or losses to Credit Union members.

2. To provide friendly, prompt and professional service; to support to both internal and external members with PRIDE level professionalism

3. Answer phone and emails within Credit Union guidelines; respond to written and electronic correspondence and telephone messages within Credit Union guidelines.

4. To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.

5. To maintain a dependable record of attendance and timeliness.

Knowledge and Skills:

Experience One year to three years of similar or related experience.

Education A high school education or GED.

Interpersonal Skills Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills Good keyboard skills; logical and able to follow complex instructions. Basic knowledge of Excel, Word and Outlook. Must have good communication skills. Knowledge of Visa Cardholder Fraud and Dispute regulations and processing required.

Physical Requirements The work environment is moderate-paced, with frequent sitting and standing (up to 60% of the time), and minimal walking. The job involves light physical activity, requiring lifting up to 25 lbs with periodic lifting and/or carrying objects weighing up to 10 lbs., using fingers and hands to make small movements, e.g. typing, using office equipment. Regular speech, and vision and hearing required.

Work Environment Works in a typical office environment.