Customer Service and Sales Team Lead

About Our Culture

We're committed to creating a positive and inclusive work environment where our associates feel valued, respected, and empowered to succeed. We believe that diversity, equity, and inclusion are essential to our success and strive to create a workplace where everyone can thrive. Our Company Leadership Principles guide everything we do and are the foundation of our culture:

• We Value Our People: Leads with integrity, develops internal bench strength, supports onboarding, partners on self-development goals, encourages continuous growth, and ensures compliance with company policies.
• We Love Our Customer: Represents our brand, articulates current trends, supports a culture of empowerment, leads execution of tasks, holds associates accountable for demonstrating Lane Selling behaviors, and resolves customer concerns quickly and effectively.
• We Win As A Team: Fosters a culture of diversity, demonstrates transparency, influences strategy and results, ensures communications are shared, supports a culture of collaboration, and reports to work as scheduled.
• We Take Action and Own Our Results: Drives operational excellence, partners with Store Manager to recognize opportunities, adjusts strategy, prioritizes workload, manages controllable expenses, and complies with Asset Protection policies.
• We Innovate and Learn Fast: Pushes for innovative solutions, embraces change, promotes a test and learn culture, initiates continuous product movement, and contributes to an environment that promotes risk-taking and out-of-the-box thinking.