What are the responsibilities and job description for the Key Client Consultant position at Premium Brands Services, LLC?
About Us
Premium Brands Services, LLC is a leading specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service.
We value relationships as the key to our business, hiring individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.
What We Offer:
- Growth Opportunities: Our goal is to give you the tools to grow beyond this position and into the next.
- Incentive Programs
- Benefits: Comprehensive benefits packages accessible to both full-time and eligible part-time employees.
- Generous Discounts: Merchandise Discount off Talbots and Haven Well Within.
- Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
Our Values:
- We work together as a team, dedicated to ensuring and applauding each other's success.
- We encourage creativity, innovation and smart risk-taking.
- We are committed to building relationships with our customers and associates by knowing, serving, and delighting them.
- We act with integrity, transparency, candor, and respect.
- We respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
- We embrace community by bringing positive change to those we live and work in.
Job Summary
This role is responsible for creating and fostering a culture of hospitality through exceptional customer experiences and building enduring relationships both internally and externally.
The ideal candidate will be driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
The successful candidate will possess excellent written and verbal communication skills, a high level of integrity, and the ability to make decisions independently.
This position requires strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Key Responsibilities
- Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
- Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
- Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
- Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
- Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
- Actively participate in community/store activities and events that promote the Talbots Brand.
- Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
- Professionally represent the brand image.
This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.
