Key Retail Sales Team Member

About Our Brand

At Talbots, we're committed to offering modern classic style for every body type. Our goal is to provide exceptional customer service and build lasting relationships with our customers.

Growth Opportunities

• We strive to give you the tools to grow beyond this position and into new challenges.
• Incentive Programs
• Benefits: Comprehensive benefits packages are accessible to both full-time and eligible part-time employees. Learn more on our We Care page.
• Merchandise Discounts: Enjoy 50%, 60%, and 70% discounts off Talbots and Haven Well Within merchandise.
• Other Perks: Participate in our Referral Incentive Program, receive discounts on travel, shopping, concerts, and more.

Our Core Values

• We work together as a team to ensure each other's success.
• We encourage creativity, innovation, and smart risk-taking.
• We're committed to building strong relationships with our customers and associates by understanding their needs and delivering exceptional experiences.
• We act with integrity, transparency, candor, and respect.
• We value diversity and foster an inclusive culture.
• We strive to make a positive impact in our communities.

About You

• You excel at creating a selling culture that aligns all associates with customer needs.
• You have a customer-centric mindset and understand the importance of delivering exceptional experiences.
• You're driven to build and cultivate relationships.
• You possess a strong ambition and passion for achieving goals, both individually and as part of a team.
• You're passionate about selling and find organized ways to maximize store traffic.
• You demonstrate excellent verbal communication skills and maintain high integrity.
• You thrive in diverse work environments and can work cooperatively with others.
• You're comfortable climbing ladders, moving around regularly, and standing for extended periods.
• You can bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
• You have the technological aptitude to navigate POS/computer/iPad/handheld systems.
• You're flexible and available based on business needs, including evenings, weekends, and holidays.

Your Role

• You'll provide exceptional customer service, promoting our products and building brand relationships.
• You'll actively assist management in growing store business.
• You'll serve multiple customers simultaneously, multitask, and handle projects efficiently.
• You'll stay aware of fashion trends and seek information about new arrivals, including product knowledge on fit, color, fashion, etc.
• You'll use product knowledge and fashion expertise to create outfits for customers and suggest items that meet their needs.
• You'll develop and maintain positive working relationships that support a productive work environment.
• You'll proactively communicate store information, brand initiatives, discrepancies, and other relevant details to management to enhance the customer experience.
• You'll achieve sales and service metrics in key measurable areas.
• You'll maximize individual performance by participating in learning opportunities, accepting direction, coaching, and feedback.
• You'll support operational excellence in all areas, including managing inventory according to policies and procedures.
• You'll plan and prioritize tasks and responsibilities to meet customer and business needs.
• You may be responsible for leading or supervising others and opening/closing the store.
• You'll strive to understand customer needs and wants through intentional conversation.