Manager Client Solutions

DESCRIPTION

Assists in all aspects of assigned client support including but not limited to insuring the client needs are well prepared for and being met as well as identifying opportunities for the client, retailers included in programs, and the Company. Serves as a contact to assigned client(s) and responsible for communicating direction to management, client support teams, retail and reporting teams on a day to day basis. Assists team in compliance and increasing sales for all manufacturer / retailer products that fall under the program specifications. Assists in ensuring all aspects of the account(s) from start-up to client communications and internal communications with all levels of management.

RESPONSIBILITIES

• Serves as a key point of contact for client on all day to day program needs.
• Assists client and internal teams to identify best practices, creative support ideas, reporting needs, etc.
• Partners with cross-functional team members (Senior Management, Field Operations and Customer Service) to meet all account needs.
• Partners with sales team to meet company goals by identifying client growth opportunities.
• Creates instructions, reports and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues.
• Successfully addresses all issues to include (but not limited to): Issue tracking reports, merchandising information, sales reports, compliance reports, training reports, competitive reports, etc.
• Tracks sales trends, identifies opportunities, runs QTrax weekly reports, and provides professional reports internally and to the customer.
• Works closely with the Training Team to ensure that all representatives are fully trained at all times.
• Responsible for identifying any additional training needs to ensure that all training needs are clearly communicated and executed.
• Recommends creative ideas for increasing in-store execution productivity, retail related mind-share strategies and ultimate sales of client products and services.
• Manages client data, information, and assignments in proprietary systems.
• Assists in communication of frequency plan, assists in addressing concerns with field operations teams as needed.
• Actively contributes to weekly conference calls with Directors of Operations; provides updates on program plans and address concerns / issues early on. Problem solves with teams to ensure that all needs of the clients and field representatives are met.
• Visits stores with /without client as needed to plan for program needs.
• Aligns resources to accomplish all objectives.
• May manage or be involved in additional training programs or special event programs.
• Weekend support may be requested during high program blitz times.
• Assists on other Company Accounts and/or Divisions during critical needs.
• Other duties as assigned to improve performance of self or others.

QUALIFICATIONS

Education: High School Diploma required. Undergraduate degree highly desirable.

Experience Level : Two years retail/merchandising and/or consumer package goods experience. One year project management experience. Prior field sales and training experience preferred. Knowledgeable about all CE, MASS, OSS and other selected retailer requirements. Full understanding of margins, retail sales incentives, etc., is desired. Prior experience working on a similar structured program preferred. Must be retail sales savvy and be able to demonstrate this by reporting sales successes. Ability to work without constant supervision. Must have proven track record of a thorough knowledge base of the technology surrounding the category managing. Proven as a forward thinker and problem solver going ‘above and beyond’ the requests of the client, the retailer, or the scope of the project. Proven success with the following behaviors: Detail orientated, organizational skills, time management, and proficiency in multi-tasking.

Tools and Technology: Proficient in Microsoft Office Word, Excel, Power Point and Outlook; Microsoft Access a plus. Extensive use of proprietary systems that track sales, expenses, service orders, performance management ratings, etc. Significant understanding of remote business tools such as smart phones, tablets, and/or laptop use, including trouble-shooting issues with connectivity.

Certifications and Licenses: Internal vendor and/or client certifications as assigned. Valid driver’s license in state of residence. Proof of insurance required.

Language Ability : Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of peers or employees of organization, both one-on-one, in groups, and via teleconferencing.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to translate business process requirements into training and/or staffing plans. Ability to make choices necessary to complete performance objectives to ensure client satisfaction. Communicates in practical, analytical, thoughtful, flexible, and self-confident manner.

ABOUT US

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000 employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.

We empower you to Discover Your Path and fully embrace BEING YOU as you shape your journey with us. At Acosta Group, we value equal opportunity in employment practices and career progression. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race/ethnicity, gender/gender identity, disability, veteran status, or any other basis protected by federal, state, and local laws. Acosta Group will provide reasonable accommodations for applicants with physical or mental disabilities to complete applications or interviews for employment. If reasonable accommodation is needed to participate in the job application or interview process, please contact EmployeeServices@acosta.com

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

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Premium Retail Services is part of Acosta Group. To learn more about Premium Retail Services click here: https://acosta.jobs/agency/premium

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Retail

Business Unit: Sales

Salary Range: $55,000.00 - $65,000.00

Company: Premium Retail Services, LLC

Req ID: 5562