What are the responsibilities and job description for the Customer Service Representative (CSR) position at Premo Air Inc?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle various customer inquiries will be essential in ensuring a positive experience for our customers. If you are passionate about client services and enjoy working in a dynamic environment, we would love to hear from you.
Duties
- Provide outstanding customer support through various channels including phone, email, and chat.
- Handle inbound and outbound calls to assist customers with their inquiries and resolve issues promptly.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Demonstrate strong phone etiquette while interacting with customers.
- Collaborate with team members to enhance the overall customer experience.
- Assist in sales efforts by identifying opportunities for upselling or cross-selling services.
Experience
- Previous experience in customer service or client-facing roles is preferred.
- Strong communication skills in English; bilingual candidates are highly desirable.
- Proficiency in data entry and familiarity with CRM software is a plus.
- A positive attitude, patience, and the ability to work under pressure are essential traits for success in this role.
- Knowledge of sales techniques and outbound calling practices is an advantage.
Join us as we strive to deliver exceptional service to our clients while fostering a supportive team environment!
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Expected hours: 16 – 30 per week
Benefits:
- Flexible schedule
Shift:
- Day shift
Work Location: In person
Salary : $16 - $20