What are the responsibilities and job description for the Customer Service Representative - Hubmatrix position at Prenetics?
Prenetics (NASDAQ:PRE), a leading health sciences company, is dedicated to advancing consumer and clinical health. Our consumer initiative is led by IM8, a new health and wellness brand, and Europa, one of the top sports distribution companies in the USA. Our clinical division is led by Insighta, our $200 million joint venture with renowned scientist Prof. Dennis Lo, focused on multi-cancer early detection technologies. This is followed by ACT Genomics, which has achieved FDA clearance for comprehensive genomic profiling of solid tumors, and CircleDNA, which uses NGS to offer comprehensive DNA tests. Each of Prenetics' units synergistically enhances our global impact on health, embodying our commitment to ‘enhancing life through science'.
Europa is a subsidiary of Prenetics (NASDAQ: PRE), a leading health sciences company that is listed on the Nasdaq and is dedicated to advancing consumer and clinical health. As one of the top sports and wellness supplements distributors in the USA, Europa plays a key role in Prenetics' consumer initiative, which is led by IM8, a new health and wellness brand co-founded with David Beckham. With a long-standing reputation in the industry, Europa is focused on revitalizing its product offerings and distribution network to meet the evolving needs of consumers. Prenetics' acquisition of Europa strengthens its position as a leader in the health and wellness industry, opening up new growth opportunities and innovation.
Europa is currently seeking a full-time Customer Service Representative for Hubmatrix, based at our Charlotte, NC facility. Hubmatrix is a warehousing and 3PL logistics company. The Customer Service Representative will play a key role in customer management, billing management, and freight management within the Hubmatrix environment to support company objectives. Europa offers a casual and fun work environment, along with an excellent benefits package.
Key Responsibilities
- Manage customer account setup and maintain accurate records
- Process order entries accurately and efficiently
- Track and monitor order statuses, ensuring timely deliveries
- Handle returns and exchanges, ensuring smooth processing
- Communicate with customers via phone and email to provide support and resolve issues
- Conduct quality control (QC) checks on orders before fulfillment
- Manage billing and charge additions, ensuring accurate invoicing
- Prepare and distribute literature packets and necessary documentation
- Previous experience in customer service or a similar role (3PL experience is a plus)
- Strong communication and organizational skills, with the ability to manage multiple tasks efficiently
- Attention to detail and a commitment to accuracy
- Professional phone etiquette and excellent interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) or similar software
Medical & Annual Leave: We care about your well-being—and your vacation selfies! That's why, for our full-time employees, we honor your time off with annual leave and provide medical benefits for any bumps, bruises, or unexpected adventures.
Learning & Development: Got a passion project or skill you're dying to master? We've got a learning allowance for that! We believe in supporting your growth, whether it's for work or just because you're curious.
Growth & Opportunity: Your future's bright, and we want to help you shine! We're all about providing opportunities for you to grow and reach your potential, with exposure to a global company and the chance to collaborate across different cultures.
Inclusive Workplace: You belong here! We foster an environment where everyone's voice is heard, respected, and celebrated. Inclusivity is the name of our game!
Our DNA is P-R-E-N-E-T-I-C-S.
Get to know us; Get to know our DNA!
Passion - You love what you do and inspire excellence in others.
Resilience - You tackle challenges head-on with tenacity and calm.
Empowerment - You foster team spirit and encourage initiative.
Integrity - You're honest, accountable, and reliable.
Epic - You take risks, deliver results, and always strive to grow.
Transparency - You share openly, even when it's tough.
Ingenuity - You think creatively and make smart decisions, even in uncertainty.
Communication - You express ideas clearly and with empathy.
Selfless - You prioritize Prenetics and the team over individual goals.
