Application Performance Analyst

PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day.

That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

We are seeking a motivated and detail-oriented Application Performance Analyst to join our team. This role is critical in ensuring the reliability, performance, and continuous improvement of our applications. You will leverage analytical skills, collaborate with cross-functional teams, and use technical expertise to monitor and troubleshoot applications effectively.

• Application Monitoring: Analyze data from Azure Log Analytics to evaluate application performance, detect patterns, and create actionable alerts to maintain optimal application health.

• Root Cause Analysis: Investigate and interpret data from multiple sources to diagnose customer-related issues and deliver actionable solutions.

• Collaborate with Development Teams: Partner with developers to troubleshoot application exceptions by analyzing logs from Azure Monitor Log Analytics, SQL Databases, and other repositories.

• Mobile App Crash Analysis:

• Work with mobile app developers and QA teams to analyze crash reports from Firebase Crashlytics.
• Provide real-time updates, leveraging stack traces, metadata, and crash logs to resolve issues quickly.

• Platform Maintenance and Data Visualization: Maintain access to monitoring platforms and ensure dashboards provide comprehensive, actionable insights for various stakeholders.

Required

• Proficiency with Azure Log Analytics and Azure Monitor.

• Experience analyzing logs and crash reports using tools such as Firebase Crashlytics and SQL Databases.

• Strong problem-solving and root cause analysis skills.

• Excellent communication skills to simplify and convey technical information to non-technical audiences.

• Ability to collaborate effectively within cross-functional teams.High attention to detail and a proactive approach to identifying and resolving issues.

Preferred

• Experience with data visualization tools and creating insightful dashboards.

• Familiarity with mobile application lifecycles and troubleshooting crashes.

• Proficiency in KQL (Kusto Query Language) and SQL for querying and data analysis.

How We Will Take Care of You

• Robust benefit package that includes medical, dental, and vision that start on date of hire.

• Paid Time Off, to include vacation, sick, holidays, and floating holidays.

• 401(k) plan with employer match.

• Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).

• Tuition Reimbursement Program.

• Voluntary benefits, to include but not limited to Legal and Pet Discounts.

• Employee Assistance Program (available at no cost to you).

• Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees.

• Community Give-Back initiatives.

• Culture that focuses on employee development initiatives.