What are the responsibilities and job description for the Director of Network Operations Center position at PrePass?
About PrePass
PrePass® is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day.
That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.
Position Summary
We are seeking a highly motivated Director of Network Operations Center (NOC) to lead our critical operational team. Reporting to the Vice President of Site Operations, this hybrid role is based in Phoenix, AZ. The Director will oversee the performance and availability of customer-deployed systems and enterprise applications while fostering collaboration, driving operational excellence, and ensuring a seamless customer experience.
The ideal candidate will combine strong leadership, technical expertise, and strategic vision to lead a team of engineers and supervisors in managing network infrastructure, troubleshooting issues, and implementing improvements. Success in this role requires a balance of tactical response and strategic advancement, as well as a proven track record of leading projects that align with company objectives.
Key Responsibilities
Leadership and Team Development
Who You Are
How We Will Take Care of You
PrePass® is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day.
That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.
Position Summary
We are seeking a highly motivated Director of Network Operations Center (NOC) to lead our critical operational team. Reporting to the Vice President of Site Operations, this hybrid role is based in Phoenix, AZ. The Director will oversee the performance and availability of customer-deployed systems and enterprise applications while fostering collaboration, driving operational excellence, and ensuring a seamless customer experience.
The ideal candidate will combine strong leadership, technical expertise, and strategic vision to lead a team of engineers and supervisors in managing network infrastructure, troubleshooting issues, and implementing improvements. Success in this role requires a balance of tactical response and strategic advancement, as well as a proven track record of leading projects that align with company objectives.
Key Responsibilities
Leadership and Team Development
- Lead and mentor supervisors and NOC engineers, fostering collaboration and high performance
- Establish team goals, provide feedback, and cultivate a culture of continuous improvement
- Set the vision for the team and manage projects to achieve objectives
- Oversee IT network systems deployment to ensure stability and scalability
- Supervise hardware and software installation and maintenance for enterprise systems
- Monitor network performance using Tanium or similar tools to identify and resolve issues proactively
- Coordinate incident resolution to minimize system downtime
- Track and document issues, preparing detailed incident reports and root cause analyses
- Work with stakeholders to drive problem resolution and implement preventative measures
- Develop strategies for system maintenance, network protocols, and security standards
- Collaborate with internal teams and third-party providers during outages or disruptions
- Maintain vendor relationships to support the NOC's objectives and ensure high-quality services
- Set KPI's for the team and establish a path for continuous improvement
- Drive innovation to enhance the NOC's capabilities and align with strategic objectives
- Propose technology enhancements to improve network infrastructure and customer outcomes
Who You Are
- Experience: 5 years of proven leadership experience with the ability to guide technical teams
- Skills: Strong analytical, problem-solving, and communication skills for technical and non-technical audiences
- Knowledge: Familiarity with ITIL/ITSM frameworks, SQL querying, and system management tools
- Technical Expertise: Proficiency in network deployment, infrastructure management, and security standards
- Agility: Ability to navigate high-pressure environments and manage competing priorities effectively
- Tools: Experience with Microsoft Office, including pivot tables and advanced Excel formulas
- Bachelor's/Master's degree or equivalent technical field experience
- Business management experience or Six Sigma Lean certification
- Understanding of data lake architecture and experience with data visualization tools such as Power BI
How We Will Take Care of You
- Robust benefit package that includes medical, dental, and vision that start on date of hire
- Paid Time Off, to include vacation, sick, holidays, and floating holidays
- 401(k) plan with employer match
- Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)
- Tuition Reimbursement Program
- Voluntary benefits, to include but not limited to Legal and Pet Discounts
- Employee Assistance Program (available at no cost to you)
- Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees
- Community Give-Back initiatives
- Culture that focuses on employee development initiatives
