What are the responsibilities and job description for the Disputes Agent position at PrePass?
About PrePass
PrePass® is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day.
That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.
Position Description
The Disputes Agent will join our Disputes Management team and will handle toll exceptions and all incoming customer disputes. Reporting to the Toll Disputes Supervisor, the successful candidate will be responsible for data entry, investigating, and processing of inbound disputes from customers. The ideal candidate will have a keen interest in analyzing and processing of information and be motivated to do the best for our customers. This is a Phoenix-based hybrid position that requires a physical presence in our downtown office and will work a combination of the week remotely.
Key Responsibilities
Qualifications
How We Will Take Care of You
PrePass® is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day.
That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.
Position Description
The Disputes Agent will join our Disputes Management team and will handle toll exceptions and all incoming customer disputes. Reporting to the Toll Disputes Supervisor, the successful candidate will be responsible for data entry, investigating, and processing of inbound disputes from customers. The ideal candidate will have a keen interest in analyzing and processing of information and be motivated to do the best for our customers. This is a Phoenix-based hybrid position that requires a physical presence in our downtown office and will work a combination of the week remotely.
Key Responsibilities
- Assist in the process of investigating tolling exceptions and identifying reasons for it and categorize for billing
- Manual or system-assisted data entry of disputes information and researching transactions based on established criteria
- Perform extensive research and analysis using agency websites and customer communication follow-ups
- Analyze transactions from various data sources to identify anomalies and establish potential patterns
- Involvement with performing various processes and procedures as related to disputes and agency reporting
- Actively communicate with customers and agency representatives to manage expectations and resolve conflicts
- Other tasks as assigned by the team leadership
Qualifications
- High School Diploma or equivalent is required
- Computer proficiency with Microsoft Office skills, MS Access is required
- Good knowledge and skill using Excel is required
- High level understanding of basic computer programs and processes is desired
- Ability to type 50 WPM is required
- Must have good people skills and communicate tactfully in challenging situations
- Possess the ability to detect, document and correct quality issues
- Effective communication skills and the ability to relay information well, both written and verbally
How We Will Take Care of You
- Robust benefit package that includes medical, dental, and vision that start on date of hire
- Paid Time Off, to include vacation, sick, holidays, and floating holidays
- 401(k) plan with employer match
- Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)
- Tuition Reimbursement Program
- Employee Assistance Program (available at no cost to you)
- Voluntary benefits, to include but not limited to Legal and Pet Discounts.
- Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, Professional well-being of employees.
- Community Give-Back initiatives.
- Culture that focuses on Employee Development initiatives
