What are the responsibilities and job description for the IT Helpdesk Support Technician position at PrePass?
About PrePass
PrePass® is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day.
That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to believe in a better way.
Position Summary
PrePass is seeking an IT Helpdesk Support Technician to join our collaborative, innovative, and customer-centric culture. This role provides hands-on support for our Utah office and remote users. The ideal candidate will be a problem solver with strong technical expertise and a passion for delivering excellent user support.
Primary Responsibilities
Experience & Qualifications
How We Will Take Care of You
PrePass® is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day.
That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to believe in a better way.
Position Summary
PrePass is seeking an IT Helpdesk Support Technician to join our collaborative, innovative, and customer-centric culture. This role provides hands-on support for our Utah office and remote users. The ideal candidate will be a problem solver with strong technical expertise and a passion for delivering excellent user support.
Primary Responsibilities
- Manage help desk tickets and provide timely resolutions
- Diagnose and resolve computer hardware, software, and network issues
- Image and deploy laptops to end users
- Provide technical assistance and support for employees across multiple systems, applications, and platforms
Experience & Qualifications
- Minimum of 2 years of technical support experience
- Advanced knowledge of technology platforms, systems, and troubleshooting
- Experience supporting Windows 11 in a network environment
- Proficiency with Office 365 and computing technologies, including software, hardware, and communication tools
- Strong experience in end-user support and issue resolution
How We Will Take Care of You
- Robust benefit package that includes medical, dental, and vision that start on date of hire
- Paid Time Off, to include vacation, sick, holidays, and floating holidays
- 401(k) plan with employer match
- Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)
- Tuition Reimbursement Program
- Voluntary benefits, to include but not limited to Legal and Pet Discounts
- Employee Assistance Program (available at no cost to you)
- Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees
- Community Give-Back initiatives
- Culture that focuses on employee development initiatives....we like to laugh and have fun
- Casual dress in the office, wear jeans everyday!
