Foster Care Case Manager Program Manager

We are committed to supporting at risk children and families providing them with tools and resources to help prevent children from experiencing child abuse, neglect and abandonment. We are a Christian agency that believes in living our mission, we provide Christ-centered care and support to children and families in need.

In response to this community-wide challenge, Presbyterian Children’s Homes and Services (PCHAS), provides 14 programs and services in 28 locations, in Missouri, Texas, and Louisiana, which provide children with permanent homes and adults with increased self-sufficiency. This is accomplished by the agency’s commitment to “The PCHAS Way” which inspires the agency to be strength-focused, family-centered, and goal driven with every client.

Benefits of serving children and families in need through PCHAS include competitive salaries, flex work schedules, paid time off, medical, dental and vision insurance options, voluntary life insurance options, paid holidays, and a very generous retirement plan (after one year of service and working 1,000 hours the agency matches an employee 200% up to a 3% retirement contribution).

Status: Exempt

Working Conditions: Works in a typical office setting and from employee’s home, or other community location as established by flexible work agreement, to complete paperwork, documentation, and other indirect service tasks. Drives an automobile on a routine basis in both suburban and urban areas; must have reliable transportation. Requires sitting, standing, bending and reaching. May require lifting up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, copiers, calculators, the telephone and other office equipment. Must ensure on-call rotation coverage is provided by team members; willingness to work irregular hours, as needed. Director manages their own schedule, ensuring that they are in the office to provide support to staff and attends all required meetings.

Position Summary: The FCCM Program Manager’s primary role would be to support the FCCM supervisors and lead case managers. The FCCM Program Manager would also be responsible for ensuring that program expectations are consistent across the program and that all staff complete required trainings. Responsible for the supervision and oversight of the above-mentioned program and personnel.

Essential Job Functions

• Assists in ensuring program staff follows all contractual and agency policies, procedures, and seamless delivery of services to children and their families.
• Assists in ensuring success of the FCCM program in areas related to program outcomes, contract compliance, and budgetary outcomes. Assists supervisors with keeping track of data related to performance evaluations. Provides support and guidance to staff to assist with meeting expectations.
• Assist RD with responding to QIs and complaints/grievances. Ensure supervisors are aware of how to respond to Oversight when missing documentation is identified. Follow up with all supervisors and CMs to ensure missing documentation is entered and a QI response is provided in CSWIS within required timeframes.
• Ensure monthly authorizations and check requests are entered timely. Will be the contact person to follow up with MACF accounting and/or providers when payment issues arise.
• Assist supervisors with developing team meeting agendas and/or trainings, as requested.
• Take the lead on ensuring new CMs complete OJT tasks and attend all required trainings. Coordinate shadowing opportunities with CMs in the region. Coordinate with supervisors/lead CMs on providing training to CMs on tasks that are not covered in the MACF CM training modules. Assist RD with ensuring new supervisors are trained on supervisory tasks.
• Assist with on-call duties as determined/requested by the RD.
• Participates in required meetings for each program. Participates in other community meetings, workgroups, and committees as needed and/or requested by RD.

Program Manager shall possess a master’s degree in social work, Psychology, or Counseling or a closely related discipline. Minimum of one (1) year of supervisory experience and three (3) years of experience providing Wraparound services, community-based services, and/or case management services. Must have good knowledge of: Wraparound services, Missouri State Children’s Division practices; Missouri Department of Social Services funding streams; Missouri service systems; and experience in program development and understanding of administrative issues.

Skills:

Represents Presbyterian Children’s Homes and Services (PCHAS) to the professional community. Must have strong verbal and written communication and ability to represent the agency well. Builds and maintains positive community relationships with funding and referral sources, Family Court, treatment providers, schools, and agency partners. Builds and maintains rapport with children, parents, and families as needed; actively managing and resolving conflicts. Plans, arranges, and/or provides crisis intervention services as needed. Maintains confidentiality and HIPAA standards for all assigned clients and families.

Must be able to operate computer using agency approved software programs, and other office machines such as copier, calculator, telephone, etc. Must have the ability to navigate data entry systems.

Strong psychosocial assessment and decision-making skills; possess good understanding of various treatment methodologies utilizing strength-based clinical interventions and evidence-based practices.

Excellent time management, organization, planning, and assertive communication skills. Ability to prioritize tasks and resolve conflict/problem-solve with minimal supervision. Must have the ability to work with people from various ethnic groups in a culturally competent manner.

Working knowledge of risk management strategies and decision making that is legally and ethically sound. Strong leadership and interpersonal skills, and ability to use big picture thinking to plan and problem solve. Informs staff of agency goals and objectives and upholds individual strengths and accomplishments. Provides learning opportunities for staff through discussion, modeling, and professional development strategies.

Other Requirements:

Must hold a valid driver’s license, have and maintain a risk-free driving record. Must be willing to undergo initial and periodic child abuse/neglect, criminal history, sexual offender, and childcare/elder care disqualification list screenings. As requested, must submit fingerprints for review by the state of your employment and Federal Bureau of Investigation (FBI). Must undergo a pre-employment drug screen and a pre-employment physical with the results showing no evidence of communicable disease.

Christian Commitment:

Presbyterian Children’s Homes and Services is a faith-based Christian organization. We provide Christ-centered care and support to children and families in need. We strive to serve like Jesus. We meet our clients where they are and treat them with respect. We focus on our clients’ strengths rather than their problems. And we encourage our clients to focus on their future rather than their past. When we do this well, we help our clients find hope and know the love of God.