What are the responsibilities and job description for the Housing Counselor position at Presbyterian Homes & Services?

Overview

Presbyterian Homes & Services is seeking a Housing Counselor to join its team. The Housing Counselor represents Presbyterian Homes & Services and its operating entities to the community at large in relation to the sales and marketing goals of the organization. This position leads all sales activities to help prospective residents and their representatives navigate our various senior living services and options.

REPORTING STRUCTURE : The Housing Counselor reports to the Site Leader. This position will also take direction from and coordinate efforts with PHS Sales and Marketing.

ABOUT THIS COMMUNITY

Marvella

825 Mount Curve Blvd

St. Paul, MN 55116

When considering your next employment, it should be “Marvella” (marvelous, extraordinary, wonderful to ponder)! And it can be at Marvella, the newest PHS community. As a Presbyterian Homes and Services community offering senior housing, retail / commercial businesses, and market rate apartments, Marvella is centrally located in the Highland Park neighborhood of St. Paul providing easy access to retail shops and dining while still close to nature with beautiful views of the Mississippi river. This new community includes a variety of living options and supportive services to provide older adults choices to live their story, today and every day!

Why work for Presbyterian Homes & Services?

Schedules are consistent & reliable hours
Competitive pay & routine pay increases
Benefits packages for Full-Time employees (full time hours start at 30 hrs / wk)
Scholarship program – up to $5,250 per year!
Discounted Employee Meals
Free Fitness Center Acesss
Onsite Beauty Salon employees can use
Free Underground parking and bike storage
Access to Bus Route
Opportunities for growth & internal promotion are virtually unlimited
No waiting for paycheck, get paid the same day you work!

This community offers the following care options : assisted living, and memory care apartment homes.

This location is close to the following cities : Falcon Heights, South St Paul, Mendota Heights & Richfield MN.

What Differentiates PHS

By prioritizing the needs of our people, it changes the focus of the organization (PHS) to enabling, empowering, engaging, educating and inspiring YOU and the people we all touch. You, as a team member are able to bring your talents to your work, and to access the support needed to be set up for success. Together, we all make up who PHS is.

As a faith-based nonprofit organization, PHS considers our Christian Ministry values to be at the heart of all we do and it forms the cornerstone of our identity as an organization. We strive to reflect the love of God and define our service to you and others as an expression of God’s grace. Hiring people that value and support our community and culture is as important to us as hiring people who have the skills for the position. Together, our team and volunteers offer their gifts and serve more than 26,000 older adults each year.

All are welcome

Presbyterian Homes & Services strives to create a safe and welcoming environment for residents, guests, employees, and volunteers. Our Biblical Framework and “Love One Another” Christian ministry theme (John 13 : 34) guide every action and help us to focus on our Mission : To honor God by enriching the lives and touching the hearts of older adults.

Responsibilities

Responsibilities include but are not limited to :

Coordinate the development and execution of marketing strategies and plan for the site under the direction of site leadership and in collaboration with the Sales and Marketing Director.

Successfully target the necessary audiences and to implement plans to reach those audiences in relation to the marketing goals set for the site.

Plan a community networking program which will include scheduled meetings and presentations with appropriate community leaders and groups to present the services of the project.

Act as the primary on-site sales and marketing representative for the site.

Provide information about service availability, packages, pricing, financial assistance, and related information to all inquiries.

Respond to calls and inquiries, conduct tours and provide information, advice, support and assistance to prospective customers during their decision making process.

Maintain accurate records of inquiry and lead tracking, follow up, waiting list management etc. through the designated, computerized lead management system.

Coordinate marketing processes with site staff per established timeframes.

Assist residents and their representatives with all preadmission procedures including completing reservation and entrance deposit agreements and communicating marketing and admission information in a timely manner to all customers.

Ensure a smooth transition of admissions processes to site staff per established timeframes.

Qualifications

MINIMUM Qualifications

College degree in social work, gerontology, marketing, human services or related field, or equivalent experience.

Experience in senior housing, service, or health care related environment.

Sales experience preferred.

Must understand the basic principles of sales and marketing.

Ability to prioritize and manage multiple tasks with attention to detail.

Excellent oral, written, and interpersonal communication and organizational skills.

Demonstrated ability to read, write, speak, and understand the English language to communicate with all customers.

Must be able to work independently and with minimal supervision.

Demonstrated computer proficiency including Microsoft Office and other common computer programs. Must be experienced and able to use customer relation management (CRM) software.

Must be a team player, willing to take direction and accept responsibility for meeting specified objectives.

Must have flexibility with periodic weekend or later hours, personal integrity, and the ability to work effectively with prospective customers, residents, family members and representatives, coworkers, visitors, and the public.

Demonstrated compatibility with PHS’ mission and operating philosophies.

Pay Range

The estimated starting pay range for this role is $28.88 - $36.09 per hour. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends on many factors including each individual employee’s qualifications and market conditions and is subject to change.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week :

Health, and dental, including applicable HSA & FSA

Employer Contribution to HSA for eligible Health Plans

Life insurance (AD&D)

Retirement, with eligibility for an employer match

Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week :

Vision insurance

Voluntary short-term & long-term disability

Accident & hospitalization coverage

Education assistance programs

All employees :

Accrue PTO (Paid time off)

Same-day pay

Employee assistance program (EAP)

College partnership educational discounts

Access to Learn to Live Resources

Salary : $5,250

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