Part-Time Guest Services Evenings

Job Description

Job Description

Position Description : Join Our Team!

Presbyterian Village North is currently hiring Part-Time Receptionists / Guest Relations for our Senior Living Community.Shift is PT 4 : 00 pm - 8 : 00 pm Monday-Friday, at our Independent Living main building.

Our Guest Relations position is busy, rewarding, and keeps you moving trying to keep up with our very active seniors!This comes with a wonderful environment and strong teammate relationships! Come grow with us.

With a shared legacy in business and healthcare innovation, Forefront Living's family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice and palliative care.

These senior care services, along with the celebration of independent living at our senior lifestyle communities, combine to bring deeper meaning to every phase of life for people of all faiths, regardless of race, gender, color, religion, national origin or disability. Forefront Living is the not-for-profit, faith-based parent of Presbyterian Village North, Faith Presbyterian Hospice, and the T. Boone Pickens Hospice and Palliative Care Center.

ESSENTIAL DUTIES :

Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better

Is friendly and courteous to residents, patients and co-workers

Answer phones within 3 rings, take messages and / or direct calls to appropriate party

Greet and direct visitors (i.e. family members, vendors, prospective residents, volunteers)

Assist residents with various needs (i.e. make change, sell stamps, mail, schedule appointments)

Collect resident fees and write receipts

Prepare outgoing mail (i.e. first class, return receipt, UPS)

Receive and distribute resident and facility mail

Forward appropriate mail (i.e. deceased residents, residents moved)

Routine clerical duties as assigned by the Office Manager / Resident Concierge

Schedule guest cottages and collect appropriate fees

Schedule residents appointments in accordance with established drive schedule an routine

Report to the Office Manager / Resident Concierge all unusual situations, keeping her / him informed on problems, accidents or special needs arising from communications at front desk

Maintain front office fax machine and copier machine (i.e. make sure all supplies are at appropriate stock levels)

Distribute faxes to appropriate person in a timely manner

Other duties a assigned by Director of Resident ServicesMINIMUM QUALIFICATIONS :

High School graduate or GED

2 years experience on PBX or multi-line telephone systems

Prefer front office experience, specifically interaction with customers

Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine

Ability to accurately make change

Ability to communicate verbally and in writing, with residents, visitors, and staff

Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors and staff to other areas

Ability to multi-task in a fast-paced environment with high demands

Ability to maintain pleasant, caring and compassionate demeanor in stressful situations

Ability to read, write and speak English

Ability to perform Essential Duties

Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients

Ability to perform work tasks within the Physical Demand Requirements

Ability to comply with the Resident Bill of Rights and the Employee Responsibilities

Ability to comply with organizational and departmental safety policies and procedures