What are the responsibilities and job description for the Helpdesk Engineer position at Prescient Solutions?
Title: Helpdesk Engineer
Location N/A, Palatine, IL, 60038, United States
Base Pay $45000.00 - $55000.00 / Year
Employee Type FT Non-Exempt
Minimum Experience 2 Years
Contact information
Name Gemma Goffinet
Email ggoffinet@prescientsolutions.com
Description
HELPDESK ENGINEER
Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. A 2024 winner of Inc. Magazine's Best Workplaces, we have been providing CIO-level advisory support and on-site IT services for more than 28 years.
We are looking for a dynamic IT Helpdesk / Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer, you will:
- Provide Level 1 and 2 support on-site in a primarily Microsoft environment at our client site;
- Assist with systems administration and projects; and
- Document and post procedures.
- Troubleshoot, Maintain, Upgrade hardware and software;
- Create and maintain new user accounts, including groups;
- Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;
- Contribute to the planning and design of workstation hardware, software, and application capabilities; and
- Deliver assigned projects while meeting timelines and budget objectives.
- At least two years of IT related customer service experience in a helpdesk or call center setting;
- Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
- Strong technical writing skills; and
- Must be authorized to work for Any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits include:
- Medical, Dental, Vision Insurance
- 15 days Paid Time Off (PTO)
- Monthly BYOD expense reimbursement
- Professional Development
- Employee Assistance Program
- Discretionary 401(k) employer contribution
Salary : $45,000 - $55,000
