What are the responsibilities and job description for the Administrative Support Specialist position at Prescott's, Inc?
At Prescott's, Inc., we are seeking a detail-oriented and motivated Administrative Support Specialist to join our dynamic Sales team.
About the Role
- The ideal candidate will be responsible for supporting the sales team by handling administrative tasks, ensuring smooth sales operations, and maintaining accurate records.
This role involves processing orders, managing customer inquiries, preparing reports, and coordinating between departments to facilitate sales activities.
Key Responsibilities
- Customer Service. Being the primary point person for all inbound phone calls to the Sales department.
- Assistance to the Sales Manager.
- Processing of parts orders.
- Processing of full microscope orders.
- Fulfillment of warranty orders.
- Packing and shipping of parts and warranty orders.
- Verbal and digital communication to the field team with questions and updates on parts and full microscope orders.
- Digital and in-person communication and updating of the Production and Optics plan boards.
- Updates and maintenance of the Production Schedule and other Sales department spreadsheets in Sharepoint.
- Invoicing. As a backup to the current invoice processor.
- Digital inventory processing. Familiarity to Inventory transfers, harvesting, digital refurbishing, pick/pack and fulfillment.
- Quality Control. Learning and being an additional resource for quality control processes and procedures.
- Utilization and data entry into Qualio (Quality Control Dashboard) of warranty instances.
- Management and logistics of tabletop microscope rental fleet.
Requirements
- Experience with all the Microsoft Office suite tools (Excel, Word, Outlook, Teams, SharePoint, Etc.)
- Familiarity with ERP software (Oracle / NetSuite preferred).
- Fast learner.
- Fast paced environment.
- Motivation. Self-motivated and results driven.
- Communication. Strong communication skills (Telephone, email and in-person)
