What are the responsibilities and job description for the Customer Service Representative position at Prescott's, Inc?
We specialize in the distribution and refurbishment of advanced surgical instruments, including anesthesia machines and other crucial medical equipment.
About Us
- We value innovation, efficiency, and patient care, and we strive to support our clients in delivering the best medical services possible.
We are seeking a detail-oriented and motivated individual to join our dynamic Sales team as a Sales Operations Coordinator.
Job Description
The ideal candidate will be responsible for supporting the sales team by handling administrative tasks, ensuring smooth sales operations, and maintaining accurate records.
Key Responsibilities
- Customer Service. Being the primary point person for all inbound phone calls to the Sales department.
- Assistance to the Sales Manager.
- Processing of parts orders.
- Processing of full microscope orders.
- Fulfillment of warranty orders.
- Packing and shipping of parts and warranty orders.
- Verbal and digital communication to the field team with questions and updates on parts and full microscope orders.
- Digital and in-person communication and updating of the Production and Optics plan boards.
- Updates and maintenance of the Production Schedule and other Sales department spreadsheets in Sharepoint.
- Invoicing. As a backup to the current invoice processor.
- Digital inventory processing. Familiarity to Inventory transfers, harvesting, digital refurbishing, pick/pack and fulfillment.
- Quality Control. Learning and being an additional resource for quality control processes and procedures.
- Utilization and data entry into Qualio (Quality Control Dashboard) of warranty instances.
- Management and logistics of tabletop microscope rental fleet.
Requirements
- Experience with all the Microsoft Office suite tools (Excel, Word, Outlook, Teams, SharePoint, Etc.)
- Familiarity with ERP software (Oracle / NetSuite preferred).
- Fast learner.
- Fast paced environment.
- Motivation. Self-motivated and results driven.
- Communication. Strong communication skills (Telephone, email and in-person)
