Receptionist

Job Type : Full Time

Your Job

Provide administrative support to ensure efficient operation of the Facility. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material.

Principal Responsibilities

• Meets and greets all new patients to facility; explains and orients patients to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between patients and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Coordinate discharge planning with patient, family, rehab, nursing, referrals to agencies
• Arranges for consults for patients annually or as needed
• Serves as role model to foster superb customer service
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
• Other duties, responsibilities and activities may change or assigned at any time with or without notice.

Qualifications

Prescott Village Nursing and Rehabilitation Center  provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.