Accounts Receivable Collections Coordinator

Accounts Receivable Collections Coordinator

South Barrington, IL Office

PRESENCE is a national, natural products broker and service provider that was born from a desire to work in a progressive, vibrant and environmentally conscious industry while building communicative partnerships with other like-minded companies. We are passionate about taking better care of the planet and ourselves, we have high energy, strong standards, strategic vision and are committed to making natural and organic products the standard again. We love to learn, are on-trend and care about our teams and their well-being.

A little about this role: The Accounts Receivable Collections Coordinator is a role focused on ensuring timely collections of outstanding commissions from our partners. This role focuses on tracking payment activity, initiating follow-up on past-due accounts, and assisting with commission-related discrepancies. The Collections Coordinator works closely with the AR team and external contacts to ensure accurate documentation, clear communication, and a streamlined collection process. While primarily focused on collections, this position also provides light support to commission auditing and reconciliation as needed.

A day in the life:

• Collections Management – The primary responsibility of the AR Collections Coordinator is continual monitoring of outstanding commissions and support daily collection activity. This includes:
  1. Initiating direct communication with manufacturer contacts to follow up on late payments, resolve disputes, and expedite payment collection.
  2. Proactively track and document the status of each account, ensuring that all communications are logged, and outstanding issues are addressed in a timely manner.
  3. Escalate unresolved or high-risk issues to the AR Manager or Director of AR as necessary, ensuring there is an efficient path to resolution.
• Delinquency Resolution - Focus on resolving delinquent accounts before escalation becomes necessary. You should help identify recurring payment issues or trends, develop strategies for improving collection rates, negotiating payment terms when necessary, and minimizing long-term delinquencies through diligent follow-up.
• Documentation & Reporting- Ensure that all collection efforts are documented accurately for internal reporting. Maintain clear and organized records of all communications, payment schedules, and delinquency statuses to provide transparency for audit or analysis needs. You’ll also provide updates to the AR Manager and team as requested.
• Collaboration with Internal Teams - Work closely with the AR team to ensure seamless coordination. In this role, you will primarily focus on collections and may regularly assist with basic commission analysis and audits, such as reviewing statements or identifying discrepancies. You will provide feedback on payment trends to support audit efforts and help resolve discrepancies that impact collections.
• Attention to Detail - The ability to complete all tasks and submissions timely and with accuracy is critical.  Being able to multitask and prioritize workload is essential, while managing deadlines and documentation requirements.
• Communication is key – You are expected to have value-added, solution-oriented, respectful and timely communication (both internally and externally).  Utilizing our tools to communicate both internally and externally on successes, challenges and day to day opportunities.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Projects and responsibilities may change at any time with or without notice due to our business, industry, and/or market changes. 

What we are looking for:

• 1-3 years of experience in collections or accounts receivable is preferred
• Strong follow-through and ownership of assigned accounts.
• Ability to communicate clearly and confidently with manufacturers and team members.
• Solid proficiency in Microsoft Excel (basic formulas; vlookups/pivot tables are a plus).
• Detail-oriented, with strong documentation and organizational habits.
• A proactive mindset with a desire to resolve issues efficiently.
• Ability to manage multiple accounts and meet deadlines in a fast-paced environment.
• Self-starter who thrives on working independently while staying connected to the team.
• A proactive problem solver who can identify and resolve delinquencies quickly.

Salary: Full time position, salary commensurate with level of experience, location and current market landscape

Benefits: Visit https://www.pmidpi.com/careers/ to learn more about our benefits 

About Us: Visit https://www.pmidpi.com/our-culture/ to learn more about us