What are the responsibilities and job description for the Front Desk Agent Representative position at Presidian Hospitality?
Job Type
Full-time, Part-time
Description
Your mission :
Should you choose to accept it...
TownePlace Suites Universal City / Live Oak is searching for a Front Desk Agent, where you'll be the first point of contact for our guests! You'll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you're passionate about hospitality and enjoy interacting with people, this position offers an engaging opportunity to make a positive impact on our guests' experiences.
Where you can make an impact :
- Greet and check in guests, ensuring a smooth and welcoming arrival experience.
- Manage guest check-outs and handle billing inquiries.
- Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
- Maintain accurate guest records and manage reservations through the property management system.
- Address and resolve guest complaints or concerns promptly and professionally.
- Assist with concierge services, including activity reservations and local recommendations.
- Ensure the front desk area is clean and organized at all times.
- Collaborate with housekeeping and maintenance teams to meet guest needs.
- Handle cash and credit transactions accurately.
- Participate in team meetings and training sessions to enhance service delivery.
- Participate in inventory maintenance.
Requirements
Education / Formal Training :
Experience :
Knowledge / Skills :
