What are the responsibilities and job description for the Front Desk Manager position at Presidian Hospitality?
Description
Hampton Inn Bulverde is seeking a Front Desk Manager/Assistant General Manager to oversee front desk operations and support overall hotel management. This dual-role position involves ensuring efficient guest services and assisting the General Manager in achieving strategic objectives.
Where You Can Make An Impact
Education/Formal Training:
Hampton Inn Bulverde is seeking a Front Desk Manager/Assistant General Manager to oversee front desk operations and support overall hotel management. This dual-role position involves ensuring efficient guest services and assisting the General Manager in achieving strategic objectives.
Where You Can Make An Impact
- Manage front desk staff, scheduling, and daily operations.
- Handle guest complaints and ensure exceptional service delivery.
- Assist the General Manager with administrative and operational tasks.
- Collaborate with department heads to ensure seamless coordination.
- Oversee reservation systems and maintain occupancy targets.
- Support budget planning and financial reporting.
- Monitor staff performance and provide feedback for development.
- Implement policies and procedures to improve efficiency.
Education/Formal Training:
- Bachelor’s degree in hospitality management preferred.
- 3 years in hotel operations, with leadership experience.
- Exceptional leadership and multitasking skills.
- Knowledge of property management systems and financial processes.
- Strong guest service and communication abilities.
