What are the responsibilities and job description for the 911 Emergency Dispatcher position at Presidio County Sheriff's Office?
Job Overview
The Emergency Dispatcher plays a crucial role in ensuring public safety by efficiently managing emergency calls and coordinating responses from law enforcement, fire, and medical services. This position requires quick thinking, effective communication skills, and the ability to remain calm under pressure. The ideal candidate will be adept at using phone systems to analyze situations and provide accurate information to first responders.
Duties
- Receive and prioritize emergency calls from the public, ensuring accurate information is collected.
- Utilize phone systems and radio systems to dispatch appropriate emergency services promptly.
- Transcribe details of incidents accurately for record-keeping and reporting purposes.
- Analyze incoming information to determine the nature of emergencies and the best course of action.
- Negotiate with callers to gather essential details while maintaining a calm demeanor during high-stress situations.
- Collaborate with law enforcement agencies, fire departments, and medical teams to coordinate effective responses.
- Manage conflict situations with callers effectively, providing reassurance while gathering necessary information.
- Maintain detailed logs of all communications and actions taken during emergency incidents.
Qualifications
- High school diploma or equivalent
- Valid driver's license
- Ability to pass drug and psychological testing
- Excellent conflict management skills, with the ability to remain composed under pressure.
- Effective communication skills, both verbal and written, with a keen attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays as required.
This role is essential for maintaining community safety and requires a dedicated individual who can handle challenging situations with professionalism and efficiency.
Job Type: Full-time
Pay: $18.31 - $18.32 per hour
Expected hours: 42 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 12 hour shift
- Day shift
- Night shift
Work Location: In person
Salary : $18 - $18