What are the responsibilities and job description for the Technical Customer Success Manager, Splunk Solutions position at Presidio Government Solutions LLC?
Exempt / Non-Exempt
Exempt
Full-Time / Part-Time
Full-Time
Location
Presidio Splunk Practice
Description
Position Title : Technical Customer Success Manager, Splunk Solutions
Location : Carmel, IN
Schedule : 9-5 EST; Must be onsite 2-3 days per week minimum
FLSA Classification : Exempt
Salary Range : 75-95K based on experience and technical expertise
Travel Requirements : 0-10%
At Presidio, Our People are Our Business!
The Presidio Splunk Practice serves as part of the Presidio Federal team clients to enable Splunk environments to drive positive business outcomes. Joining Presidio Federal's Splunk Practice means you'll enjoy the opportunity of working for an agile company driven by mission, technology, and passion for delighting our customers and colleagues.
Role Description :
The Customer Success Manager (CSM) is a strategic partner to clients who have purchased fractional Splunk administrative support or Splunk MSP services that will be delivered by the internal Customer Experience (CX) team. This role focuses on understanding client objectives, driving successful outcomes, and ensuring the long-term satisfaction and success of each client. The CSM will act as the primary point of contact, aligning internal CX resources to deliver exceptional service and build lasting client relationships. The CSM will align client roadmaps with Splunk best practice and functionality in proprietary software provided by Presidio.
Key Responsibilities
- Client Relationship Management
Serve as the primary liaison between clients and internal teams, perform Internal and External Kick Off sessions for new clients.
Monitor service performance and ensure deliverables meet or exceed client expectations.
Knowledgeable on company offerings and Atlas software platform.
Work with clients to establish measurable goals and success metrics for their engagement.
Identify opportunities for additional services or expanded engagements.
Position Requirements
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
