What are the responsibilities and job description for the Service Writer/Advisor position at Presley Automotive?
Job Summary
We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will serve as a vital link between our customers and the service department, ensuring that all service needs are accurately communicated and met. This role requires a strong background in automotive services, excellent customer service skills, and the ability to upsell services effectively. Position is Mon-Thurs 8am-6pm
Responsibilities
- Greet customers and assess their service needs with professionalism and courtesy.
- Create detailed service orders based on customer requests and vehicle inspections.
- Communicate clearly with technicians regarding the specifics of each job to ensure accurate service delivery.
- Provide customers with estimates for repairs and services, ensuring transparency in pricing.
- Upsell additional services such as oil changes, alignments, or auto repairs based on customer needs and vehicle condition.
- Maintain accurate records of all service transactions and customer interactions.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
Skills
- Proven experience in automotive sales or service writing is preferred.
- Strong knowledge of vehicle maintenance services including oil changes, alignments, brake systems, and auto repair.
- Excellent customer service skills with the ability to build rapport with clients.
- Effective communication skills to relay technical information in an understandable manner.
- Ability to upsell services while maintaining a focus on customer satisfaction.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- Familiarity with dealership operations is a plus.
Join our team as a Service Writer where you can leverage your automotive knowledge while providing exceptional service to our valued customers!
Job Type: Full-time
Pay: $20.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Shift:
- 10 hour shift
Work Location: In person
Salary : $20 - $35