What are the responsibilities and job description for the Customer Service Rep and Sales Specialist position at Press AmFam Agency?
Job Description
Join Press AmFam Agency, a dedicated insurance agency stationed in the heart of Eden Valley, Minnesota. We're on the lookout for a dynamic Customer Service Rep and Sales Specialist who thrives in vibrant office environments. Our team cherishes personal interactions and we value building robust customer relationships through face-to-face consultations. At Press AmFam Agency, we believe that positivity is contagious, and we are committed to creating an inviting and supportive workplace for both our team and our clients.
As a key member of our sales division, you'll provide valuable insights and personalized insurance solutions to our esteemed clients. Drawing upon your adept communication skills, you'll foster an engaging experience for our clients, ensuring their insurance needs are comprehensively understood and addressed. At Press AmFam Agency, you will find a workplace that values your contributions, supports your growth, and celebrates mutual success. If you're ready to embark on an exciting career journey, we encourage you to apply today and grow with us!
Salary: $25000.00 - $75000.00 per year
Benefits
Annual Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Responsibilities
Client Engagement: Interact proactively with existing and potential clients to understand their insurance needs and provide comprehensive solutions that align with their objectives.
Policy Management: Assist clients with policy inquiries, updates, and renewals, ensuring their coverage is always aligned with their current needs.
Sales Initiatives: Identify sales opportunities to cross-sell and upsell insurance products, increasing overall agency revenue and client satisfaction.
Customer Support: Address and resolve client issues or concerns promptly and effectively, maintaining high levels of client satisfaction.
Documentation: Maintain accurate records of client interactions and transactions, both verbal and written, to ensure accuracy and reliability of information.
Continuous Development: Stay informed about product knowledge, industry changes, and company offerings to provide the best service possible.
Requirements
Licensing: Must possess or be willing to obtain a Minnesota Property & Casualty Insurance License.
Experience: Previous experience in insurance sales or customer service is advantageous.
Communication Skills: Strong verbal and written communication skills are essential.
Customer Focus: A passion for delivering excellent customer service and building relationships.
Problem-Solving: Ability to assess client needs and provide tailored solutions.
Team Collaboration: Capable of working collaboratively within a team environment.
Attention to Detail: Must possess strong organizational skills and meticulous attention to detail for accurate documentation.
Salary : $25,000 - $75,000