What are the responsibilities and job description for the Advisor, Patient Experience position at Press Ganey?
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission :
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values :
To put Human Experience at the heart of organizations so every person can be seen and understood.
- Energize the customer relationship : Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me : Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning : Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate : We challenge the status quo with creativity and innovation as our true north.
- Better together : We check our egos at the door. We work together, so we win together.
Job Description
The Advisor owns the day to day client improvement relationship and has a deep understanding of the healthcare landscape including industry trends and key challenges and priorities. Advisors partner with Press Ganey clients and work cross-functionally with internal team members to identify solutions to meet client challenges. Through alignment with our support teams, Advisors ensure that support processes are implemented timely and align with the client’s PX strategy. Advisors will leverage analytics, best practices, client networking and industry programs to provide proactive insights in the support of client’s decision making.
To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.
Duties and Responsibilities
Qualifications
Education
Special Working Conditions
To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.
Flexible to work between the hours of 8AM ET and 5PM ET with the possibility to flex up or down hours depending on business needs.
