What are the responsibilities and job description for the Customer Service Representative (FT) position at Press-One Customer Care?
About the Job
Customer Service Representative- Full-Time
Please help us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable internet connection, a newer model computer, a headset, and a dedicated, quiet workspace where you can train and work without interruptions.
You will assist customers with filing complaints, billing inquiries, and fulfillment issues. You may also be calling customers to update information, collect payments, or inform them of upcoming renewals. Our ideal applicant is comfortable in a high-call volume environment and ready to stay busy!
Job Requirements:
- Required availability includes start times as early as 7 AM and ending at 4 PM MST (8AM-5PM CST)
- Reliability, attendance adherence
- Reliable internet connection (A minimum of 50 Mbps download speed).
- PC or Laptop with at least Windows 8 or High Sierra IOS.
- USB Headset for taking calls.
- A dedicated, quiet workspace.
- Excellent reading/writing skills.
- Ability to work 30 hours per week, minimum.
- Ability to work at least one weekend day per week- weekend shifts are shorter from 7 AM to 12 PM.
- Solid PC skills. (data entry, systems navigation, basic troubleshooting, etc.)
- Must live in Wyoming or Kansas.
Other information:
- Permanent position.
- Monetary Incentives.
- Training will be done remotely via ZOOM.
- Training is paid.
- You will be paid weekly via direct deposit.
