What are the responsibilities and job description for the Family Support Specialist position at Pressley Ridge?
Position Summary
This position functions as an assistant to Texas Family Care Network (TFCN) case managers and case manager supervisors in providing human services to TFCN clients, including transportation and documentation of services provided. It may also include supervising visitations between parents and children, ensuring needs are met during their office or community location stay to include safety, food, hygiene, education, and entertainment/recreational activities. Responsibilities of this role also involves various clerical functions. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the general public. This could require working outside of the normal work schedule.
Essential Roles and Responsibilities
- Provides transportation for clients to and from appointments as requested by TFCN Intake/Placement specialists, case managers and/or case manager supervisor.
- Observes and/or supervises parent and child visits.
- Completes appropriate forms and documentation concerning client contact including data entry into CoBris, IMPACT and other technology/case management systems.
- Maintain out-going paper and/or electronic appointment calendar for scheduling requests made by TFCN Intake/Placement specialists, case managers and/or case manager supervisor.
- Performs other duties as assigned and required to maintain unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.
- Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.
- Attends work regularly in accordance with agency leave policy.
Essential Qualifications
- Education/Credentials/Licensure:
- High school diploma or equivalent required.
- Bachelor’s degree in Human Services or related field preferred.
- Experience:
- Requires one (1) year experience of working in social services, clerical, secretarial, administrative support, general office, or with DFPS
- OR thirty semester hours from an accredited college or university
- Valid driver’s license and auto insurance
- Clearances: State Police, FBI, and Child Abuse Clearances; CPSL Mandated Reporter-Recognizing and Reporting Child Abuse training per state regulation.
Working Conditions
- Physical Demands. Requires vision, speech, and hearing and a moderate to high level of physical activity including; sitting, standing, walking lifting and carrying as required. Must be able to meet the demands and complete Crisis Intervention & Prevention (CIP).
- Environmental Factors. Indoors/Outdoors: school, home, community
- Working Hours. Flexible non-traditional office hours; variable schedule based on program need.
