Patient Service Representative

This is a 4 month contract

Job Summary

We are seeking a dedicated Patient Service Representative (PSA) to join our team. The PSA plays a crucial role in ensuring a positive patient experience by supporting the practice/department in delivering high-quality care. You will be responsible for managing patient interactions, from arrival to departure, handling inquiries, scheduling appointments, updating insurance information, and performing point-of-service activities. This position may involve working in both physician practice and call center environments, with the possibility of rotation between functions and departments.

Key Responsibilities

• Greet and assist patients upon arrival, ensuring a welcoming and positive experience
• Schedule, confirm, and reschedule patient appointments as needed
• Handle incoming patient calls and inquiries, providing accurate and timely information
• Update and verify patient information, including insurance and billing details
• Perform point-of-service activities such as co-payment collection and documentation
• Assist in coordinating and communicating care-related tasks between patients, physicians, and medical staff
• Ensure patient confidentiality and adhere to privacy standards (HIPAA guidelines)
• Contribute to meeting patient satisfaction, operational, and financial goals
• Perform other administrative duties as required to support the office, practice, or call center
  
  

Required Qualifications

• Strong customer service skills, with a focus on patient care and satisfaction
• Ability to manage a high volume of patient calls and inquiries in a professional and efficient manner
• Excellent communication and interpersonal skills to work effectively with patients, medical staff, and team members
• Proficient in handling sensitive and confidential patient information in accordance with HIPAA guidelines
• Ability to work independently and as part of a team in a fast-paced, patient-centered environment
  
  

Preferred Qualifications

• Previous experience in a healthcare setting, particularly in a front-office or patient service role
• Familiarity with electronic medical records (EMR) systems
• Knowledge of insurance billing and patient financial responsibilities
• Experience in appointment scheduling and working in call center environments
  
  

Additional Requirements

• Ability to rotate between PSA functions and/or departments as needed
• Flexibility to adapt to various work environments, including physician practices and call center settings
  
  

Please submit your resume for consideration. Qualified candidates will be contacted directly after the review process.

Skills: hipaa,communication,customer service,hipaa compliance,patient care,administrative,insurance,electronic medical records,appointment scheduling,scheduling,interpersonal skills,insurance billing