What are the responsibilities and job description for the Prestige Career Solutions is hiring: Service Writer in Dearborn position at Prestige Career Solutions?
Job Description
Job Description
Job Summary :
The Service Writer serves as the primary point of contact for customers, ensuring high-quality customer service and promoting business growth at the branch location. This role involves managing customer relationships, analyzing customer needs, creating work orders, preparing repair plans, and ensuring customer satisfaction through effective communication and service coordination.
Key Responsibilities :
- Customer Interaction : Serve as the primary contact for customers, both over the phone and at the branch, developing and maintaining positive relationships with key customers.
- Work Order Management : Analyze customer needs, gather relevant information, and open work orders. Provide accurate quotes, develop repair plans, and schedule work.
- Repair Plan Development : Create detailed work orders, including diagnostic plans, quotes, and repair plans. Determine the length of repairs based on parts and labor availability and review plans with the Service Supervisor / Team Lead before contacting the customer.
- Scheduling and Coordination : Work closely with the Service Supervisor and / or Team Lead to schedule job assignments and manage repair timelines.
- Customer Issue Resolution : Develop strong customer relationships and resolve concerns regarding warranties (Client or distributor), explaining charges and repair processes.
- Performance Monitoring : Monitor key performance metrics for the workshop, such as labor productivity and customer satisfaction, and assist in achieving service goals.
Required Qualifications :
Preferred Qualifications :
Soft Skills :
Education :
