What are the responsibilities and job description for the Experienced Service Advisor position at Prestige Chrysler Dodge Jeep Ram?
PRESTIGE DODGE CHRYSLER JEEP RAM is hiring an experienced Service Advisor! We are looking for someone proficient in automotive Service Advisor processes, who values getting the job done right, has a winning can do attitude, and is always willing to go the extra mile.
Our Goal at Prestige Chrysler Dodge Jeep Ram is to create an exceptional environment for our customers! We are all working together to build a better dealership experience by our employees operating in a spirit of cooperation and teamwork. Our goal is for our dealership to be unsurpassed for its quality, integrity, and service.
WE OFFER:
- Pay based on experience
- Competitive Salary and benefits
- Medical & Dental Insurance
- Paid vacation and sick time
- Alternating Saturday shifts, closed Sundays
- Energetic work environment
RESPONSIBILITIES:
- Greet customers in person and on the phone, set appointments and assist walk in clients
- Obtain all detailed information from the customer about their concerns, and document it accurately
- Update and maintain all customer records, customer information as well as vehicle repairs and history
- Determine and recommend needed maintenance based on Tech inspections, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Manage a large volume of work, and diligently update customers, technicians and parts
- Establish follow up time and estimated time of completion
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Communicate with all departments clearly and respectfully
- Manage work specified on the repair order with efficiency and in accordance with dealership policies
- Work with 3rd party warranty companies and advocate for customers with coverage
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
REQUIREMENTS:
- Past or current experience as a Service Advisor, Assistant Lane Manager or a Service Consultant required
- Proven record of achieving exceptional Customer Satisfaction
- Be a team player and a fast learner, attitude is everything
- Have excellent written and verbal communication skills
- Have excellent customer service skills
- Be computer literate, tech savvy
- Have a valid driver’s license, drive a manual transmission
- Have a desire for a long term career with a growing organization
- Have high levels of personal and professional integrity, and outstanding work ethic
- Dealertrack and Xtime DMS software experience a plus, Microsoft and other platforms
PRESTIGE CHRYSLER DODGE JEEP RAM is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
