What are the responsibilities and job description for the IT Support Technician/Capacity Build Team Assistant position at Prestige Development Group?
Job Description
Job Title: IT Support Technician/Capacity Build Team Assistant
Location: New Jersey
Job Type: Full-Time/1099 or W2
About Prestige Development Group (PDG)
Prestige Development Group (PDG) specializes in providing innovative human capital management solutions tailored to meet the needs of both private and public sector organizations. We are a certified SBA HUBZone and Economically Disadvantaged Woman-Owned Small Business dedicated to fostering diversity, inclusion, and operational excellence.
Position Summary
The IT Support Technician/Capacity Build Team Assistant plays a key role in supporting operational efficiency and technology readiness within the team. This position is responsible for imaging and preparing machines for deployment, coordinating the distribution of assets to team members, assisting with onboarding, and providing light technical troubleshooting. The role also involves maintaining accurate documentation, supporting training initiatives, and collaborating across departments to ensure smooth technology integration and team performance.
The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced environment that requires both technical problem-solving and team coordination. 2. Onboarding & Support Coordination 3. Documentation & Communication 4. Training & Process Improvement
Qualifications Must-Have Skills
Prestige Development Group (PDG) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PDG prohibits discrimination and harassment of any kind, including based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
Americans With Disabilities Act (ADA) Statement
PDG is committed to providing reasonable accommodations for individuals with disabilities in our job application and hiring process. If you require assistance, please contact us.
Background Check Policy
Employment is contingent upon the successful completion of a background check. PDG complies with all applicable laws regarding background checks.
How To Apply
Interested candidates are encouraged to submit their resume via our career page. Applications will be reviewed on a rolling basis until the position is filled.
Job Title: IT Support Technician/Capacity Build Team Assistant
Location: New Jersey
Job Type: Full-Time/1099 or W2
About Prestige Development Group (PDG)
Prestige Development Group (PDG) specializes in providing innovative human capital management solutions tailored to meet the needs of both private and public sector organizations. We are a certified SBA HUBZone and Economically Disadvantaged Woman-Owned Small Business dedicated to fostering diversity, inclusion, and operational excellence.
Position Summary
The IT Support Technician/Capacity Build Team Assistant plays a key role in supporting operational efficiency and technology readiness within the team. This position is responsible for imaging and preparing machines for deployment, coordinating the distribution of assets to team members, assisting with onboarding, and providing light technical troubleshooting. The role also involves maintaining accurate documentation, supporting training initiatives, and collaborating across departments to ensure smooth technology integration and team performance.
The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced environment that requires both technical problem-solving and team coordination. 2. Onboarding & Support Coordination 3. Documentation & Communication 4. Training & Process Improvement
Qualifications Must-Have Skills
- Device Preparation & Asset Deployment
- Image, configure, and prepare computers and devices for team use.
- Deploy technology assets to team members, ensuring timely and accurate delivery.
- Track inventory and coordinate with stakeholders for replenishment and allocation.
- Assist with onboarding new team members by setting up accounts, devices, and access.
- Provide basic troubleshooting and support for technical setup or configuration issues.
- Serve as a point of contact for coordinating IT-related requests.
- Maintain up-to-date records of deployed equipment, configurations, and support tasks.
- Document processes and workflows related to asset management and user support.
- Communicate updates and resolutions clearly with both technical and non-technical team members.
- Help coordinate technology orientation and training sessions.
- Gather feedback from users to identify areas for support or process enhancements.
- Partner with cross-functional teams to streamline asset deployment and support workflows.
- Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field (or equivalent experience).
- 2 years of experience in IT support, asset deployment, or team coordination roles.
- Experience imaging machines and supporting technology setup and distribution.
- Familiarity with computer imaging, device configuration, and user onboarding.
- Basic understanding of troubleshooting processes and service ticket resolution.
- Proficiency with productivity and collaboration tools (e.g., email, spreadsheets, IT ticketing systems).
Prestige Development Group (PDG) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PDG prohibits discrimination and harassment of any kind, including based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
Americans With Disabilities Act (ADA) Statement
PDG is committed to providing reasonable accommodations for individuals with disabilities in our job application and hiring process. If you require assistance, please contact us.
Background Check Policy
Employment is contingent upon the successful completion of a background check. PDG complies with all applicable laws regarding background checks.
How To Apply
Interested candidates are encouraged to submit their resume via our career page. Applications will be reviewed on a rolling basis until the position is filled.
