ACT Clinical Manager

OVERVIEW

Providing compassion and care isn’t just our profession at PHRI, it’s our passion…and culture. We care for the clients that we serve. We listen to them and provide the support that they need to enable them to live comfortable and fulfilling lives. Our drive is to restore hope and healing to the community. We are looking for mission driven professionals who want to join a transformational company with a big heart and make a difference in the community.

Currently serving over 1,500 patients in two different states and looking to grow to over 10,000 patients in 5 states, over the next 3-5 years. Its focus is advocating and implementing integrated care model approach to underserved population undergoing behavioral health related issues.

POSITION SUMMARY

Under the direct supervision and guidance of the Clinical Director, the mental health professional will serve as the Clinical Manager of an Assertive Community Treatment team. ACT is an evidenced-based service delivery model that provides comprehensive, community-based treatment to people with severe and persistent mental illnesses. The ACT Clinical Manager’s responsibilities will include managing the clinical operations of the ACT team, providing clinical consultation and guidance to the ACT team, managing intake and admission of program participants and maintaining the ACT program’s census and participant discharges. He/she will also ensure the completion of all clinical documentation, and work cooperatively with other team members to ameliorate the symptoms of those assigned to his or her caseload. Independent judgment is required to plan, prioritize and organize diversified workload.

An ACT Clinical Manager is a decisive and dynamic leader who drives the team toward meaningful client outcomes while fostering collaboration and high performance. Balancing bold decision-making with empathy and precision, they motivate and inspire their team, build strong relationships, and provide consistent mentorship. They maintain a steady presence under pressure, ensuring compliance with quality standards and a client-centered approach. With a focus on measurable outcomes, evidence-based practices, and data-driven decisions, they create a supportive environment that empowers both clients and staff to achieve success.

DUTIES AND RESPONSIBILITIES

• Directs the day-to-day operations of the team, including scheduling staff work hours to ensure appropriate coverage for routine and on-call hours. Ensures there is face-to-face coverage for a 24/7 operation consistent with ACT philosophy.
• Leads the daily ACT organizational and clinical meetings; continuously evaluates the status of ACT consumers and does appropriate planning and coordination of treatment activities to ensure immediate attention to their changing needs.
• Initiates and maintains relationships with law enforcement and other human services agencies, and with community resources, such as landlords, employers, etc.
• Provides ACT interventions for consumers at least 50% of the time. Works with ACT team staff to assist consumers to reach their goals. Supports ACT staff with consumer crisis and acute needs.
• Assigns new consumers to ACT Team members and reviews their intake information with team members. Ensure new consumers have an Individual Service Plan (ISP); ensure that ISPs are updated every 90 days or as needed; assess the quality of the ISPs. Ensure that they deal with the problems of the consumer and the progress notes are related to the goals.
• Ensures ACT team members document services consistent with ACT interventions outlined in Chapter 34 and those services are medically necessary.
• The ACT Team Leader will also function as the Active Qualified Practitioner responsible for approving progress notes, Individual Recovery Plans and Individual Specific Service Plans.
• Provides on-call duty for after-hour staff access and for staff supervision and consultation. Help staff with crisis situations. Ensure that the ACT Team has coverage during scheduled and unscheduled working hours.
• Conducts and documents quality assurance audit activities and the use of program services. Reviews the clinical content of the records. Ensures that there is a recovery plan and goals; effective services have been delivered; re-hospitalizations have been entered; discharge planning, if needed is completed.
• Ensure ACT team members are trained in entitlements and that reapplications are submitted before termination. Ensure that Medicaid is applied for enrollment. Trains ACT team members on the impact of income on housing and employment. Oversees appeals of denial of benefits with SSI, SSDI, and VA.
• Responsible for clinical services for consumers in supported housing. Assesses service needs and arranges service provision. Schedules coverage and ensures that billings cover the costs.
• Develops and implements for Recovery Support Specialists, with consumers, financial contracts for paying rent. Works with Accounting and Housing to ensure consumers pay rent on time and to collect receivables promptly.
• Implements ACT team staff orientation and training. Assess staff training needs and make recommendations to Chief Clinical Officer for in-service training.
• This person reviews and approves consumer note documentation in EHR system.
• Supervision and Performance Management.

EXPERIENCE AND QUALIFICATIONS

• Must have at least 3 - 6 years of work experience in servicing persons with chronic medical conditions, serious mental health disorders and/or substance use disorders.
• Must have at least 2 - 4 years of work experience connecting consumers to social services, supported housing, to include crisis management, intensive case management, medication management, care coordination, individual and/or family therapy, skills training, and other rehabilitation supports for adults.
• Masters’ Degree required.
• Licensed Mental Health Clinician in the District of Columbia (LICSW or LCPC).
• Two years in a supervisory role, four years preferred.
• Proficient computer skills in Microsoft Outlook and other standard software applications.
• Legally authorized to work in the U.S.A.

COMPETENCIES:

1. Simplify complex issues; breaking down big problems into smaller, manageable tasks, and identifying the key priorities that will have the biggest impact on the business.
2. Delegate effectively; giving clear direction, setting expectations, and providing the necessary resources and support to help their teams succeed.
3. Predict future trends and challenges, staying up-to-date on industry developments, monitoring market trends, and seeking out new opportunities for growth and innovation.
4. Systemize processes; identifying and eliminating inefficiencies, establishing clear workflows and procedures, and ensuring that everyone in the organization is aligned around the same goals.
5. Structure organization for growth; defining clear roles and responsibilities, establishing a clear chain of command, and creating a culture of accountability and transparency.