CLINICAL DIRECTOR

JOB DESCRIPTION

POSITION SUMMARY: The Clinical Director is responsible for the management of Prestige Healthcare Resources mental health Services. The Clinical Director also serves on the management team. The incumbent provides vision and leadership to ensure quality service provision and coordination of services to adult consumers impacted by behavioral challenges.

DUTIES AND RESPONSIBILITIES:

CLIENT SERVICES

• Provide individual and group counseling according to individualized treatment plans and in accordance with professional standards
• Make treatment and social service referrals to appropriate agencies that support client goals
• Create, maintain, and submit accurate records and documents in a timely manner
• Maintain current knowledge of assessment and treatment techniques, criminal justice systems, and community resources using in-service training, seminars, workshops, and publications
• Approves internal consumer transfers
• Manage and answer the on-call phone as scheduled

SUPERVISION AND SUPPORT

• Manage all members of clinical staff, including hiring and evaluating job performance to include 90 days and annual reviews
• Provide regular clinical supervision to all clinical staff, including clinical managers, therapists and care coordinators
• Manage concerns relating to coverage, productivity, customer service skills, and workload expectations
• Respond to clinical emergencies and assist therapists with crisis management and any consumer concerns
• Provide administrative support, supervision, and consultation to support and broaden staff skill levels
• Provide crisis support to therapists and clients as needed
• Complete diagnostic assessment and clinical documentation as needed
• Approval of all clinical and encounter notes

PROGRAM MANAGEMENT

• Provide management for daily operations of the clinical department 
• Develop and review policies, procedures and training courses to ensure quality services for clients and accountability for staff
• Provide ongoing assessment and evaluation of the clinical program to ensure that client needs, agency standards and funding requirements are met
• Maintain documentation, client files, and statistics as required by agency policies and funding sources
• Manage client and outcomes tracking in client database
• Use outcome data to manage staff and program performance
• Monitor trends and make informed decisions regarding service provisions
• Collaborate with administrative staff in grant writing and reporting as needed 
• Stay up-to-date and prioritize the use of evidence-based practices, including researching programming trends and current practices being used in other jurisdictions.

PLANNING AND COORDINATION

• Participates in the agency’s management team
• Conducts regular clinical team meetings
• Work alongside HR to select, interview and hire candidates
• Conducts training with new and existing staff 
• Work closely with the advocacy, residential and legal teams to coordinate services to clients
• Maintain a working relationship with outside agencies
• Coordinate meetings with other mental health provider programs
• Meet with the leadership team for feedback and organization direction
• Create reports to analyze data trends
• Assist with community presentations, as applicable

EXPERIENCE AND QUALIFICATIONS

• Master’s Degree in Clinical Social Work, Psychology, Counseling, or related field
• Independent Clinical level licensure with approved supervisor certification (if applicable)
• Five or more years direct clinical services experience with adults and families.
• Four or more years of experience in direct clinical supervision
• Knowledge of clinical diagnostic methods and principles, various modalities of psychotherapy and counseling, and abnormal psychology, as well as alternative or complementary modalities
• Knowledge of MHRS, DBH, CARF and any state regulatory bodies
• General knowledge of clinical compliance standards
• Program development, data, and performance management experience
• Belief in a strengths-based approach to human services
• Able to build strong teams to meet performance goals
• Excellent oral and written communication skills
• Proficient computer skills in Microsoft Outlook and other standard software applications. 
• Proficient computer skills in Microsoft Outlook and other standard software applications. 
• Legally authorized to work in the U.S.A.

COMPETENCIES:

1. Simplify complex issues; breaking down big problems into smaller, manageable tasks, and identifying the key priorities that will have the biggest impact on the business.
2. Delegate effectively; giving clear direction, setting expectations, and providing the necessary resources and support to help their teams succeed.
3. Predict future trends and challenges, staying up-to-date on industry developments, monitoring market trends, and seeking out new opportunities for growth and innovation.
4. Systemize processes; identifying and eliminating inefficiencies, establishing clear workflows and procedures, and ensuring that everyone in the organization is aligned around the same goals.
5. Structure organization for growth; defining clear roles and responsibilities, establishing a clear chain of command, and creating a culture of accountability and transparency.