Recovery Support Specialist (ACT)

SUMMARY

Recovery Support Specialists (RSS) assist clients in defining their goals for recovery and assist them in meeting those goals. The ACT Model involves an integrated, multi-disciplinary team approach to providing high intensity rehabilitative services, supports, and interventions to assist clients in achieving their personal recovery goals. Much of this work involves teaching clients the skills necessary to successfully manage their illness, and live as independently as possible. In addition, RSSs link clients to services and professionals that can assist in the clients’ recovery. Forming trusting relationships that are therapeutic and supportive is the manner in which Recovery Support Specialists are able to be most helpful for clients. As they accompany clients to appointments, visit clients in their homes, and meet with clients where they socialize, worship, and work, recovery support specialists are able to facilitate recovery and integration.

EXPERIENCE AND QUALIFICATIONS

• Provide ongoing assessment of clients’ wants and needs and facilitate the development and updating of the Individualized Recovery Plan.
• Teach clients how to successfully manage their illness through the development of symptom recognition skills, symptom management skills, and coping skills.
• Teach clients any skill that will facilitate independence and achievement of their recovery goals including daily living skills, interpersonal skills, independent transportation skills and anger management skills.
• Assist and support clients in crisis situations.
• Assist clients in applying for all benefits and entitlements that will provide for their needs, such as SSI, Medicaid, Section 8, energy assistance, and reduced fare metro cards.
• Assist clients in developing natural support networks by locating supports and services in the community such as AA, self-help groups, and recreational centers.
• Locate safe, sanitary, and affordable housing for clients that is appropriate for the level of care that they need; provide support during transition from different types of housing.
• Accompany clients to critical services when necessary, especially critical medical appointments.
• Provide education, support and consultation to clients’ families and support system, as appropriate.
• Document all services provided by billing and writing progress notes the same day the service is provided, but no later than 10AM the next business day; reviewing and updating IRPs every 180 days; and reporting and maintaining all correspondence as often as indicated.
• Provide monitoring when clients are engaged in services with other agencies.
• Participate in the Team Meetings.
• Participate in the on-call system that will respond to clients after hours and on weekends.
• Provide advocacy and support for clients as they navigate social, governmental, and community systems

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma required  
• Three (3) years of experience working in ACT (Assertive Community Treatment) and behavioral health programs  
• Experience and knowledge of direct behavioral health services, including assessment, treatment, and consultation  
• Knowledge of diverse modalities of counseling and diagnostic principles  
• Ability to apply counseling and diagnostic theories and techniques to a diverse range of client populations, including those with co-occurring disorders  
• Knowledge of clinical research literature  
• Experience in program development, data management, and performance management  
• Belief in a strengths-based approach to human services

COMPETENCIES

1. Simplify complex issues; breaking down big problems into smaller, manageable tasks, and identifying the key priorities that will have the biggest impact on the business.
2. Delegate effectively; giving clear direction, setting expectations, and providing the necessary resources and support to help their teams succeed.
3. Predict future trends and challenges, staying up-to-date on industry developments, monitoring market trends, and seeking out new opportunities for growth and innovation.
4. Systemize processes; identifying and eliminating inefficiencies, establishing clear workflows and procedures, and ensuring that everyone in the organization is aligned around the same goals.
5. Structure organization for growth; defining clear roles and responsibilities, establishing a clear chain of command, and creating a culture of accountability and transparency.

AAP/EEO STATEMENT

It is the policy of Prestige Healthcare Resources, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Prestige Healthcare Resources, Inc. will provide reasonable accommodations for qualified individuals with disabilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.