What are the responsibilities and job description for the Call Center Operator / Front Desk Coordinator position at Prestige Medical Group?
Call Center Operator / Front Desk Receptionist needed at a rapidly growing medical practice that currently has five (5) offices: Four (4) Medical Offices with Med Spas, between Jasper, Canton, Roswell, and Rome. Then we also have Pediatrics in Jasper and Canton. Between the five locations we currently have 23 Medical Providers, with plans set in place that will increase us to 25 in the near future! The ideal candidate would be cross trained to work both in our Call Center and Front Desk departments.
Our Call Center is stationed in Jasper, but if cross trained as a Front Desk Coordinator this position has the opportunity to work at multiple locations.
Job Benefits:
Competitive Salary based on experience
Group Health Insurance, Dental, & Vision
401K Plan Participation
Paid Holidays
Paid Time Off
Wellness Benefit
Spa Benefit
Qualifications/Educational Requirements:
*A minimum of 2 years of medical front office and or call center experience in a clinical setting is required
*Excellent Computer Skills Required
*Epic EHR Experience Preferred
*Must be willing to work at our Jasper locations, but flexibility to work at other locations is a desired qualification.
*Must be Punctual & Dependable
*Must be able to multi-task, & work well under pressure in a fast paced environment
*Must be a Team Player & Possess Strong Communication/Leadership Skills
*Must possess excellent Customer Service Skills
Job Duties include, but are not limited to the following:
*Answer high in-coming phone call volumes
*Process / route those inner-office communications accordingly
*Appointment Scheduling
*Processing/Routing Incoming Faxes
*Assist with outgoing calls; returning voicemails and or assisting with appointment reschedules.
If cross-trained for Front Desk Coordinator:
*Check-In/Check-Out Process of Patients, abiding by office protocols
*Processing all patient registration/intake forms
*Patient Demographic Updates
*Insurance Eligibility/Benefits Verifications
*Collecting Copays, Balances, & Deductibles
*Appointment Scheduling
*Appointment Confirmations
*Scanning/Processing Medical Records
*Referrals/Outside Facility Appointment/Procedure Scheduling
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- Do you have any experience with EMR (Electronic Medical Records) Systems? If yes, which EMRs have you used?
- Out of all our locations, aside from our Jasper locations, which other locations would you be willing to work from? Canton, Roswell, and or Rome? Please list in order of your personal preference.
Experience:
- Medical office: 2 years (Preferred)
Ability to Relocate:
- Jasper, GA 30143: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25