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Tier 3 Help Desk / IT PM / TAM

Prestige Staffing Information Technology Job
Union, MO Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 4/30/2025
JobID: 49336

We are seeking an experienced Tier 3 Help Desk Specialist to help us provide exceptional customer service. As a Tier 3 Help Desk Specialist your ability to troubleshoot non-documented problems and think outside of the box is of the utmost importance. Candidates that have recent experience working for an MSP are preferred.

This is a remote position, but candidates must be located in the Saint Louis area.
Tier 3 Help Desk Responsibilities Are:

  • Managing technical projects and implementations
  • Working with and mentoring junior technicians through more complex tickets
  • Triaging ticket importance and escalation
  • Ensuring that our clients have the best support experience on the planet
Technical Things We'd Prefer You Have Experience With:
  • Microsoft Office 365
  • Microsoft Active Directory
  • Microsoft Azure
  • Microsoft SharePoint
  • Microsoft Exchange
  • Firewalls
  • Switches
  • Routers
  • Network Cabling
  • Networking fundamentals (DNS, DHCP, VLAN’s, etc)
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Vision insurance
Schedule:
  • 8-hour shift
  • Monday to Friday

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