Service Greeter

Position Summary:

Service Greeter ensures customers are welcomed to the dealership immediately upon arrival in a warm, inviting and professional manner. The position is responsible for “wowing” customers with a warm and friendly greeting, assistance, and always outstanding customer service.

Goals and Expected Behaviors:

1.Increase/improve customer retention and loyalty for the entire dealership and company while achieving excellent customer service scores

• Greet customers, employees and visitors with a smile in an enthusiastic and friendly manner
• Walk customers to amenities including restrooms, refreshments, reception area, service or other areas of the Dealership accessible to customers
• Assist customers anytime and anywhere in the dealership
• Insure customers have a surprisingly great experience
• Act, speak, dress and behave professionally at all times
• Anticipate the customer’s needs by listening and asking clarifying questions
• Involve Sales Managers in any customer concern or issue

2.Insure customers are promptly and efficiently taken through the write up process

• Communicate with service advisors all necessary information
• Follow set processes 100% of time
• Perform a vehicle walk-around with every customer
• Organize and maintain efficient work flow
• Minimize distractions
• Refrain from conducting personal business during shop hours

3.Maintain a safe dealership and work in accordance to safety standards

• Lift and carry objects according to safety procedures
• Wear slip resistant shoes
• Ask for assistance when lifting and/or carrying heavy objects
• Keep dealership clean and free from slip, trip and other hazards

4.Exceed the expectations of internal and external customers

• Provide customer service beyond the expectation of the customer
• Maintain a professional image and demeanor
• Keeps the customer refreshments stocked and customer refreshment area clean at all times

5.Other duties as assigned

Essential Functions of the Position

• Ability to work independently with minimal supervision and maintain productivity
• Operate a phone, computer and other general office equipment
• Work with the public in a professional and customer centric manner
• Communicate with customers, vendors, sales managers and co-workers
• Answer questions regarding vehicles, the dealership and service
• Ability to walk and stand on feet for an extended period of time
• Ability to operate a motor vehicle in a safe manner

Skills, Education and Certification Requirements:

• In-state driver’s license and acceptable driving record
• Moderately good computer skills
• Ability to effectively build a rapport with others
• Strong oral communication
• Organizational and time management skills
• High School Degree, GED or equivalent experience

Physical Demands

• Works outdoors in a variety of weather conditions and temperatures including rain, snow, heat and cold
• Stands, sits and walks frequently during their shift
• Climbs stairs occasionally
• Lifts and carries objects up to 15 pounds occasionally
• Travels throughout the dealership and lots frequently on foot

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.