Property Manager

Summary:

This position is responsible for leading and directing all community operations. The Property Manager leads and motivates community team members to provide service to our residents and maintain a high level of resident satisfaction.

Essential Duties and Responsibilities:

Property Manager duties and responsibilities include but are not limited to:

· Lead, direct and control all facets of the community to ensure quality services and a high degree of excellent customer satisfaction by our standards and policies, while working within budgetary guidelines.

· Recruit, hire, on board, manage and provide performance feedback to employees to ensure community performance and adequate staffing.

· Train team members on proper leasing techniques and resident service.

· Ensure property performance is maintained—this includes walking the grounds to ensure product is show ready, walk all made ready apartments to inspect and ensure ready for new resident.

· Tour visitors and guests (this includes prospects, owners, guests from corporate) to show amenities, apartments, community etc. (This may involve walking up hills and up and down stairs).

· Conduct regular performance reviews and address associate concerns and employee relations issues.

· Conduct weekly meetings with leasing and maintenance team.

· Develop and administer the community budget.

· Evaluate unit prices in accordance with the market and budgeted goals.

· Obtain bids for all contract services and oversee routine capital projects.

· Ensure that the on-site team provides the highest level of service to residents: respond appropriately to resident concerns.

Supervisory Responsibilities

This job oversees a specific community with three or more direct reports.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience:

College degree preferred. Minimum three (3) years in Property Management Role. Must have a strong marketing and leasing background. Professional designations are helpful, but not required. (ARM, NALP, CAM, CAPS etc.)

Other Requirements

Must have valid driver’s license and vehicle insurance.

Competencies:

To perform this job successfully, an individual should demonstrate the following competencies:

· Analytical-Synthesizes complex or diverse information: Collects and researches date: Uses intuition and experience to make wise and informed decisions.

· Design-Generates creative solutions; uses feedback to modify designs; demonstrates attention to detail.

· Problem Solving-Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group solving situations. Uses reasoning and empathy when dealing with emotional topics.

· Project Management-Coordinates projects: communicates changes and progress; completes projects on time and on budget.

· Technical Skills-Strives to continuously build knowledge and skills; share expertise with others.

· Customer Service-Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

· Interpersonal Skills-Maintains confidentiality; listens without interrupting: Remains open to other’s ideas and tries new things.

· Oral Communication-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.

· Written Communication-Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information. Proactively communicates with employees and peers. Keeps necessary parties informed.

· Teamwork-Balances team and individual responsibilities; exhibits objectivity and openness to other’s views; gives and welcomes feedback; contributes to building a positive team spirit; able to build morale and group commitments to goals; supports everyone’s efforts to succeed.

· Delegation-Delegates work assignments; sets expectations and monitors delegated activities.

· Leadership-Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others; gives appropriate recognition to others.

· Managing People- Takes responsibility for subordinates’ activities; makes self-available to team; provides regular performance feedback; encourages growth; improves processes, products, and services; continually works to improve supervisory skills.

· Ethics-Treats people with respect keeps commitments: inspires the trust of others: works with integrity and ethically.

· Organizational Support-Follows Policies and Procedures; completes administrative tasks correctly and on time; supports organizations goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.

· Judgement-Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

· Motivation-Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence. Takes calculated risks to accomplish goals.

· Planning/Organizing-Prioritizes and plans work activities; uses time effectively; plans for additional resources; sets goals; organizes or schedules other people and their tasks; develops realistic action plans.

· Professionalism-Approaches other in a tactful manner; treats others with respect and consideration regardless of their status or position accepts responsibility for own actions; follows through on commitments.

· Quality-Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

· Quantity-Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

· Safety and Security-Observe safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

· Adaptability-adapts to changes in the work environment; manages competing demands; changes approach or methods to best fit the situation; able to deal with frequent change, delays, or unexpected events.

· Attendance/Punctuality-is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Manages time wisely: does not abuse company time.

· Dependability-Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

· Initiative-Volunteers readily: looks for and takes advantages of opportunities. Asks for and offers help when needed.

· Innovation- Meets challenges with resourcefulness: Develops innovative approaches and ideas.

Language Skills

The ability to read and interpret documents such as safety rules, operating and maintenance instructions and manuals; ability to write routine reports, work orders and correspondence along with the ability to speak effectively before groups or customers or employees of organization.

Mathematical Skills

Must have the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area using whole numbers, common fractions and decimals. Ability to compute rates, ratio and percent and to draw and interpret bar graphs.

Computer Skills

Ability to use Microsoft Office products (word, excel, power point) and have the ability to grasp other software programs, with instruction, such as industry software. (OneSite)

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Mental/Emotional Demands

Must be able to work with persons who are in stressful situations due to nature of customer service environment. Must be able to calmly work under pressure; must be able to complete multiple tasks with competing deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift or move up to 25 pounds. Must be able to walk entire property, including climbing stairs. Must be able to use hands and fingers as needed to perform various tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise levels in the work environment is usually moderately quiet and at a professional volume.

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Sanford, NC: Relocate before starting work (Required)

Work Location: In person

Salary : $58,000