Job Description
Job Description
Description : Job Details
Category : Account Management
Location : Cleveland, OH
Employee Type : Regular Full Time
Qualifications
- Exceptional communication skills
- The ability to build personal relationships with customers and clients
- Leadership qualities and ability to be in a leadership role
- Strong written and verbal communication skills
- Organizational skills
- Goal oriented
Benefits
Monday to FridayWeekends as neededBonus opportunitiesJob Duties
This position offers comprehensive training in all aspects of the role, ensuring you are fully equipped to excelA qualified candidate will be responsible for responding to customer inquiries, managing client relationships, developing our newest business opportunities, and providing impeccable customer service!Develop customer relationshipsBuild long-term relationships with our customers and clientsUnderstand consumer needs and quickly provide solutionsManage, update, and maintain customer accountsCreate reports of all customer interactionsIdentify new business opportunitiesDisplay excellent customer service and supportDevelop and implement strategies to increase customer loyaltyJob description
Pretorian Labs, based in Cleveland, Ohio, is expanding its Account Management team! As an Account Manager, you will not only play a crucial role in maintaining our stellar reputation with our clients but also will have the opportunity to forge valuable relationships with them. We highly value the relationships our Account Managers build with our customers and clients, which can pave the way for significant career growth and success, making this an exciting opportunity for you.
This position offers comprehensive training in all aspects of the role, ensuring you are fully equipped to excel. A qualified candidate will be responsible for responding to customer inquiries, managing client relationships, developing our newest business opportunities, and providing impeccable customer service!
Training includes :
Product knowledgeProfessional developmentNew client onboardingFinancial managementCustomer service skillsResponsibilities :
Develop customer relationshipsProvide reporting to clients, identifying and educating clients on issues and trend impacting testingConducts visits reviewing client experience and general company performance. Reviews and surveys identify areas of need prior to meetings.Maintains supply inventory within clients’ sites for testingCreate reports of all customer interactionsFacilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations, and business developmentResolves all major service issuesEnsures compliance with all applicable Quality InitiativesRequirements : Qualifications :
Exceptional communication skillsThe ability to build personal relationships with customers and clientsLeadership qualities and ability to be in a leadership roleStrong written and verbal communication skillsOrganizational skillsGoal oriented
