What are the responsibilities and job description for the Dispatcher - Local Trucking position at Prevalent Logistics Inc?
A growing trucking company is seeking for highly self-motivated and energetic experienced individuals to join our company.
Qualifications/Skills needed:
- Min 1 - 2 yrs of customer service experience in drayage or local trucking
- Generate sales leads with emailing/calling customers
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Coordinate truck scheduling and truck dispatching operations
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Willing to learn and accept challenging tasks
- Periodic reporting to the management
- Issue invoice to customer and follow up with AR/AP issues
- High school degree
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Schedule
- Monday to Friday: (7:00am to 3:30pm)
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching: 2 years (Preferred)
- Customer Service: 2 years (Preferred)
Work Location: In person
Salary : $20 - $25
