Office Clerk/Data Entry

A growing trucking company is seeking for highly self-motivated and energetic experienced individuals to join our company.

Qualifications/Skills needed:

• Min 1 - 2 yrs of customer service experience in drayage or local trucking
• Generate sales leads with emailing/calling customers
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Coordinate truck scheduling and truck dispatching operations
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Willing to learn and accept challenging tasks
• Periodic reporting to the management
• Issue invoice to customer and follow up with AR/AP issues
• High school degree

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Schedule

• Monday to Friday: (7:00am to 3:30pm)

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person

Salary : $16 - $18