Assistant Property Manager

Job Description

Job Description

If you’re driven , dedicated , and have what it takes to build vibrant communities where residents live and prosper, our Assistant Property Manager opportunity at Park Ridge Estates is perfect for you!

The Assistant Property Manager supports the Property Manager in all functions of property management. The Assistant Property Manager is responsible for a significant portion of the on-site administrative functions, as well as leasing apartments and resident relations. Job expectations include assisting with the direction of all operations management, marketing, human resources and maintenance programs and compliance with policies and procedures. The Assistant Property Manager fulfills the role as the person-in-charge in the absence of the Property Manager.

Essential Job Functions

• Provides first-line customer service by creating and maintaining a professional and welcoming environment for prospective and current residents, as well as property guests.
• Assists with training, motivating, and supervising on-site team members to achieve operational goals of community. This includes new hire onboarding, review and approval of timesheets, and training related to policies and procedures.
• Greets prospective residents, determines needs and preferences, leads tours of property, shows vacant units, completes guest card, and markets property amenities to close sales and maintain occupancy.
• Completes lease applications, assists with application verification, and notifies prospective residents of decision. Provides completed lease documentation to Property Manager for final approval.
• Ensures the CRM queue is kept up to date and provides follow-up phone calls and emails to prospects and current residents.
• Maintains accurate resident records. Updates and collects rents, deposits, and all charges received from residents and prospects daily. Communicates with residents when balances are due and coordinates the local legal process when necessary.
• Organizes and files all reports, leases, and paperwork. Keeps records up to date in Yardi. Updates required reports concerning move-out notices, resident activity, and renewals.
• Processes security deposit dispositions and sends non-collectible accounts to the collections department.
• Manages duties associated with month end closing, purchase orders, and invoices.
• Inspects models and vacant ready apartments daily to ensure cleanliness; Inspects community grounds, move-ins and move-outs and reports any service needs to maintenance staff.
• Performs human resources administration, when necessary, in accordance with Company policy and procedure.
• Reports all liability and community incidents to the Property Manager and / or corporate office immediately.
• Visits comparable properties to maintain a thorough knowledge of the market and assists Property Manager in preparing monthly competitive market analysis.
• Collaborates with the Marketing Manager to develop and implement promotional programs, including creative advertising, resident referral programs, and other marketing and resident events.
• Conducts monthly ILS audits and submits to the Property Manager as needed.
• Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays.
• Agrees to flexible or extended office hours during leasing season and holidays.
• Conducts all business in accordance with Company policies / procedures, Fair Housing, American with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to housing.

Knowledge, Skills, and Abilities

Physical and Other Requirements