Property Manager

Job Description

Job Description

If you’re driven , dedicated , and have what it takes to build vibrant communities where residents live and prosper, our Property Manager opportunity at Willow Ridge is perfect for you!

The Property Manager is responsible for overseeing and managing all operational and financial facets of the assigned residential property to achieve established goals. This includes ensuring consistent execution of revenue collection and expense management, marketing and maintenance programs, resident relations, policies and procedures, and employee hiring, training, development and retention.

Essential Job Functions

• Oversees and provides leadership, development, performance feedback and support to the on-site team.
• Counsels underperforming team members and provides critical feedback to improve performance.
• Assumes primary responsibility for preliminary interviewing and selection of the on-site team, provides ongoing training, development for team members.
• Oversees financial and day to day operations for assigned property and / or portfolio of properties.
• Prepares and adheres to annual budget for assigned residential property and works with Regional Director to maintain budgetary guidelines.
• Assist in preparation of Capex Improvement budgets, follows Capex improvement project guidelines, and executes timely completion of projects.
• Prepares monthly reporting and follows procedures including timely and accurate completion of accrual reports, variance report, and month end processes.
• Executes sales, marketing, and operational activities which achieve budgeted occupancy, revenue growth, and customer retention goals.
• Partners with Maintenance Supervisor to ensure all maintenance programs are executed according to PRG guidelines.
• Performs all duties associated with payroll within the given deadline.
• Reviews Unit Availability Report daily to analyze vacancies and establish marketing agendas. Coordinates with the maintenance team to ensure timely reconditioning of apartments after move-out.
• Maintains expert-level competitive marketplace intelligence and understands market conditions affecting leasing and operations.
• Partners with the Marketing Manager to develop, implement, and monitor creative marketing programs. Executes marketing and advertising campaigns for apartment leasing and coordinates leasing events.
• Provides consistent guest satisfaction that yields outstanding customer satisfaction ratings, community reviews, and renewal rates.
• Performs all duties associated with accounting and rent collections. Takes corrective and / or legal action as required to obtain collection. Maintains records on all aspects of management activity on a daily, weekly, and monthly basis.
• Ensures all administrative and accounting tasks are completely timely and accurately, as directed by the home office.
• Welcomes new and prospective residents, leading tours of property, showing vacant units and marketing property amenities as needed.
• Ensure file audit compliance with all new leases and renewal leases. Ensures that lease files are complete, and that lease paperwork is being executed properly. Screens, reviews, and approves all applications and notifies applicants of all issues affecting their tenancy Prepares and reviews all lease renewals.
• Initiates and implements policies / procedures to maintain resident communications; for example, complaints, service requests, etc.
• Reviews all notices to vacate or termination report to analyze the cause of the move-outs. Periodic inspection with residents of move-in / move-outs. Ensure all move out accounts are processed according to state and PRG guidelines.
• Schedules, directs and facilitates weekly staff meetings to communicate company updates and weekly goals of property.
• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws.
• Conducts all business in accordance with company policies / procedures, Fair Housing, American with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to housing.

Knowledge, Skills, and Abilities

Physical and Other Requirements