What are the responsibilities and job description for the Resolution specialist position at PRI Global?
Greetings,
We are looking for Dispute Resolution Specialist position(Onsite) at O' Fallon, MO for our direct client for 4 months contract.
I request you to please send your updated resume ASAP and we can get the interviews immediately.
Job Description :
Dispute Resolution Management (DRM)
- Dispute Resolution Management, particularly reviewing and ruling financial responsibility of the disputed transaction and assigning associated fees / fines
- We provide the final decision on financial responsibility when issuers dispute a transaction using the Chargeback Process.
This person will review documentation provided in chargeback, second presentment, pre-arbitration, arbitration and arbitration response filings to determine the liable party for the disputed transaction.
At ruling, they will assign any applicable technical violation fees, as well as issue a Ruling Text / write up explaining to the customers why / how their ruling was reached.
Reading and reviewing documentation, guides, Rules / Standards, communication through final Ruling Text / write up. We are here to assist / answer questions, but they will need some ability to read / comprehend / apply the Rules / Standards and if unsure ask for help.
Speed, accuracy as we will need them focused on rulings only all day / every day. What are their expected hours?-8.5 or 9 hours a day depending if they want a half hour lunch or an hour.
Would say 7-3 : 30 / 4, 8-4 : 30 / 5 would be preferred shifts in case they need assistance with a case.
Top 3 required technical skills
Last updated : 2024-11-19
