Client Experience / Customer Service Coordinator

Client Experience/Customer Service Coordinator

ABOUT PRI PRODUCTIONS

As a leader in event production for more than 30 years, we have built a solid reputation for innovative program design and management. At the heart of that success is a commitment to excellence, and that starts with our talented team of creative professionals. Listening to clients, treating them as partners, and providing exceptional service at fair and reasonable prices is core to building the long-term relationships we desire to have with the individuals and organizations we have the pleasure of working with. Through that approach, we guarantee incomparable event experiences for each of them, their clients and their guests.

Working at PRI, you will experience:

· Exceptional creativity and enthusiasm

· Superb attention to detail

· A highly collaborative and professional environment

· Opportunities for growth

POSITION SUMMARY

The Client Experience Coordinator at PRI Productions is responsible for intaking and administering new leads and ensuring the highest possible level of responsiveness to all inquiries and exceptional service to all clients and prospective clients. Under the guidance of the Vice President of Business Development, the Client Experience Coordinator will serve as the company's first point of contact for new and returning clients, delivering a top-tier first impression. This role also includes managing lead distribution and overseeing smaller projects from inception to completion.

RESPONSIBILITIES

• Fields all incoming web and phone inquiries to gather information while making a top-tier first impression as a brand ambassador
• Directs the assignment of each lead to the most appropriate member of the event production team for follow-up
• Writes up and processes orders of minimum complexity when engagement from an event planner/producer is deemed unnecessary
• Assists each member of the sales team in reaching their sales targets based on performance and corporate growth expectations
• Maintains constant communication with sales representatives on the status of leads and conversions to improve individual and collective sales performance
• Follows-up thoroughly on all leads and business opportunities
• Models the highest possible level of responsiveness and the delivery of exceptional service to all clients and prospective clients
• Ensures the highest level of customer satisfaction through all interactions via web, phone or in-person
• Attends and contributes to team meetings
• Attends weekly production meetings
• Embodies corporate culture and serves as key brand ambassador
• Ensures correct utilization of CRM and other sales applications

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s degree
• Three to five years in a customer service role
• Strong interpersonal skills to interact thoughtfully with colleagues at all levels
• Exceptional written and verbal communication skills
• Familiarity with data analysis and reporting

Drug-free workplace. EOE.

Job Type: Full-time

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $15 - $17