What are the responsibilities and job description for the Client IT Support Engineer position at PRI Technology?
Job Description
Job Description
THIS ROLE WILL BE ONSITE 5 DAYS A WEEK IN MANHATTAN.
NO H1S OR 3RD PARTIES.
As a Client IT Support Engineer, you will resolve complex issues for clients from the initial call to completion. With excellent technical and communication skills, you will collaborate effectively within the Service organization, while providing white glove service to clients.
Responsibilities (including, but not limited to the following) :
Respond to client technical issues in a timely fashion
Take ownership and follow up of issues to resolution, including working directly with end users.
Work with vendors and other services providers to resolve client issues
Respond and action alerts from centralized management system to maintain health of platform
Provide regular status updates on outstanding tickets and current projects
Management of client desktop and network systems including mail, virtualization and security
Skills :
Advanced Knowledge of Microsoft Office365, Windows Server 2019 / 2022, Active Directory
Knowledge of Azure Active Directory concepts and best practices.
Strong understanding of networking concepts, TCP / IP, LAN / WAN, DHCP, DNS
Knowledge of mobile device management software (Intune MDM, O365 Basic MDM)
Knowledge of antivirus and anti-SPAM software (Proofpoint, Mimecast, SentinelOne, Trend A / V, etc.)
Experience with GSuite and Google Workspace. is a plus
Experience understanding and troubleshooting MAC OS and Apple products.
Familiar with Storage Area Networks (Pure, Nimble, etc.) and Virtualization (VMware)
Highly logical thinker and skilled in identifying root cause of problems.
Must be able to work both independently, with limited supervision, and in project team-oriented work groups.
Qualifications :
Bachelor s Degree in MIS, Computer Science or similar focus preferred
Microsoft Certified and Microsoft 365 Certified a plus
VMWare Certified Professional a plus
Minimum 3 years of experience in a systems administration role
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