Job Description
Job Description
THIS ROLE WIL BE ONSITE 5 DAYS PER WEEK IN PHILADELPHIA.
NO H1S OR 3RD PARTIES.
EDUCATION EXPERIENCE IS REQUIRED.
The position will be responsible for all facets of Technical Support, in conjunction with multiple external vendors. Responsibilities will include monitoring and maintaining computer systems, diagnosing hardware and software issues, and solving technical and applications problems. This role requires engagement with leadership, staff, and educators to foster responsible and effective use of technology.
Essential Responsibilities and Knowledge
- Strategic IT planning and execution :
Assessing the current IT landscape to support and develop and implement a plan to increase efficiency, effectiveness, and support. This includes assessing inventory, support systems, and vendors and making a recommendation for how to best structure the IT team and support over the long term.
Lead e-Rate application process to fully maximize government funded resources to plan out the next 5-years of networking needs.Collaborate with academic and operations teams to align technology goals to organizational goals.Keep current with technology trends and identify opportunities for creativity and innovation.Develop and implement technologies, policies, guidelines and procedures to support the nework's evolving needs.Implement and maintain a comprehensive asset management system for tracking hardware and software resources and life cycles.Develop and manage the IT budget, ensuring efficient allocation of resources.Create, implement and monitor cybersecurity practices to protect systems and data.Develop disaster recovery and continuity plans and maintain secure backups.Manage Tech Department Personnel :Hire, develop, and evaluate assigned staff
Support IT Department staff in the daily operation of the departmentSupport the professional development for members of the IT staffWorks with other departments to share IT expertise and identify potential efficiencies through the use of technology.Management of External Vendors :Oversee vendor relationships, negotiate contracts and ensure service level agreements meet operational needs.
Direct support to schools :Oversee the deployment, maintenance, and upgrade of network hardware / software.
Plan and manage the school's telecommunications services and the integration into the school's network.Act as "first-responder” for monitoring and responding to support tickets submitted by schools; send requests that cannot be met internally to external support vendors and referring major hardware or software problems or defective products to vendors or technicians for service.Report clearly and regularly to stakeholders on progress toward objectivesInstalling and performing minor repairs to hardware, software, or peripheral equipment, following design or installation specifications including Smartboards and projectorsAbility to configure, manage, and maintain a variety of devices – both on the network and in classroomsSetting up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Creation and delivery of professional development for teaching staff to best utilize our school-based technologyEstablishment and maintenance of internship programCreate and manage relationships with local colleges, universities, and / or training programs to establish a pipeline of interns to serve our tech support needs
Manage relationship with partner high schools to create strong learning opportunities for student internsDetermine the number of interns needed at any given time and supervise and mentor them s throughout the year to balance their on-the-job learning with support of daily tech needs and larger-scale projectsAssist and work Central Office special events that require IT support, may include evening and weekendQualifications :
Basic familiarity with networking protocols – DNS, WINS, DHCP, VPNs, TCP / IPOutlook, Exchange, Outlook, and Google chromebook experienceSupport and experience with backup, anti-virus, anti-spam, and anti-spyware technologiesExperience with next-generation firewall technologyExperience in network switch configurationVendor negotiation and contract management experienceCollaborative leadership style with a strong ability to build relationships across the networkEducation background / experience requiredPositive, solution-oriented mindsetCompTIA Security Certificate, preferredRequirements
A minimum of 4-5 years IT related experience.1-2 years of managerial experienceVendor management experienceStrong problem solving and skills.Exceptional customer-service orientation and desire to be of assistance to school usersReliable transportation.Bachelor's degree (preferred)PRITechJobs
