What are the responsibilities and job description for the Senior Development Manager (CRM/Salesforce) position at PRI Technology?
I have a full time opportunity for a Senior Development Manager to join one of our top tier investment banks in Seattle. This role will lead the strategy, design and implementation of Salesforce, along with Snowflake and Tableau reporting tool. This role will need someone with solid technical expertise and integration experience to implement CRM solutions for the organization.
This role will report to the CTO and oversee a development team. Leadership skills are a must.
It is 3 days onsite in the Seattle Headquarters.
Responsibilities:
- Define CRM Strategy: Develop and execute a comprehensive strategy for CRM systems, focusing on Salesforce integration with Snowflake and Tableau to meet business objectives.
- Collaborate with leadership across sales, marketing, and customer service to align CRM capabilities with organizational goals.
- Stay updated on emerging CRM and data trends, implementing innovative solutions to drive customer engagement and operational efficiency.
- System Design: Architect scalable, secure, and efficient Salesforce CRM solutions, integrating seamlessly with Snowflake’s data warehouse and Tableau analytics.
- Oversee the development of Salesforce workflows, Lightning components, and custom Apex code to tailor the platform to business needs.
- Design and manage integrations between Salesforce, Snowflake, and Tableau using APIs and middleware like MuleSoft or Informatica.
- Create interactive Tableau dashboards to visualize CRM data, providing actionable insights to business teams.
- Leverage Snowflake’s capabilities to enable predictive analytics and business intelligence for customer behavior and performance trends.
- Develop real-time reports on sales performance, customer retention, and marketing ROI within Salesforce and Tableau.
- Design and implement automated workflows in Salesforce to streamline operations and improve efficiency.
- Conduct regular audits of CRM usage and processes, identifying areas for optimization and system enhancements.
- Manage a team of CRM developers, analysts, and data engineers, providing mentorship and driving technical excellence.
- Act as a liaison between IT and business units, ensuring CRM solutions meet user needs and drive business value.
- Oversee user training programs to ensure effective adoption and utilization of CRM and analytics tools.
- Ensure high system availability and performance for Salesforce, Snowflake, and Tableau platforms.
- Implement robust security measures, including role-based access control and encryption, to protect customer and organizational data.
- Design solutions that scale with business growth, ensuring long-term sustainability of CRM and data systems.
Qualifications
- CRM management with expertise in Salesforce, Snowflake, and Tableau.
- Salesforce (Sales/Service/Marketing Cloud), Snowflake (data pipelines, governance), Tableau (dashboards, analytics), Apex, SQL, integration tools (MuleSoft/Informatica).
- Experience in CRM technology management, with expertise in Salesforce.
- Proven experience in integrating Salesforce with data platforms like Snowflake and analytics tools like Tableau.
- Hands-on experience in architecting and managing large-scale CRM systems and data solutions.
- CRM Platforms: Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Salesforce Lightning.
- Data Platforms: Snowflake (data modeling, pipelines, and integrations).
- Analytics Tools: Tableau (dashboard design, reporting, and integration with Salesforce).
- Integration Tools: MuleSoft, Informatica, Snowflake Connectors, or similar.
- Development: Apex, Visualforce, Lightning Web Components, SOQL, SQL.
- Cloud Platforms: AWS, Azure, or Google Cloud for hosting and managing integrated solutions.
Lori Sklarski
Senior Technical Recruiter, PRI Technology
Lori.sklarski@pritechnology.com
Direct:(973)-354-2797
Office: 973.732.5454 x27
Cell: 973.432.9968
www.pritechnology.com
www.pritechnology.com
