Managing Director of Service and Facilities

Department: Corporate

Employment Type: Full Time

Location: Overland Park, KS

Description

Who We Are:

Price Brothers Management Company, continuing the legacy of building Community.

Price Brothers Management Company is a premier family owned and operated property management organization with over 100 years in the real estate industry. We believe in investing in our team members to create a culture that encourages and promotes innovative ideas, growth opportunities, and team building. Through our dynamic and caring team we will IMPACT the lives of our residents, commercial tenants, team members, business partners and communities. Each individual plays a critical role in our success!

"Our employees have always been the beating heart of our business. The shared sense of pride and the work is unmatched. There is no Price Brothers without all the team members that call Price Brothers home." - Lena Price

If you are eager to join a team where your opportunities are limitless, find your next career at Price Brothers!

Key Responsibilities

Strategic Leadership

• Develop and implement portfolio-wide maintenance and facilities strategies, including preventive and predictive maintenance programs.
• Provide leadership and mentorship to Area Service Managers, ensuring consistency across properties and fostering professional development.
• Standardize maintenance processes, including make-ready procedures, CapEx project coordination, and vendor management.
• Collaborate with senior leadership to align maintenance goals with broader company objectives.
  
  

Operational Efficiency

• Lead the adoption and integration of advanced maintenance technologies, such as inventory management systems and KPI tracking tools.
• Establish and monitor key performance indicators (KPIs) to evaluate operational efficiency, resource allocation, and team productivity.
• Oversee procurement strategies to negotiate vendor agreements, maximize cost savings, and streamline supply chains.
• Conduct regular audits of maintenance operations and CapEx projects, identifying areas for improvement and implementing solutions.
  
  

Team Development

• Mentor Regional Service Managers and other maintenance leaders, fostering a culture of innovation, accountability, and excellence.
• Develop and oversee training programs to enhance the skills and effectiveness of maintenance teams.
• Facilitate regular meetings with maintenance leaders to discuss operational challenges, best practices, and performance goals.
  
  

Facilities Oversight

• Ensure all properties meet safety standards, federal and local regulations, and company policies.
• Drive initiatives to enhance the energy efficiency of facilities.
• Develop and manage emergency preparedness plans, ensuring all staff are trained in emergency response protocols.
  
  

Vendor and Contractor Management

• Build and maintain strong relationships with vendors and contractors, ensuring quality and cost-efficiency.
• Oversee the bidding and contracting process for maintenance projects, repairs, and services.
• Evaluate contractor performance and recommend improvements as necessary.
  
  

Financial Management

• Collaborate with property and regional leadership to develop and manage maintenance budgets.
• Analyze maintenance expenditures, identifying opportunities for cost optimization.
• Provide insights and recommendations on capital expenditures and long-term asset preservation.
  
  

Resident Satisfaction

• Champion initiatives to improve resident satisfaction through timely service delivery and maintenance excellence.
• Oversee the resolution of escalated maintenance issues, ensuring high levels of responsiveness and communication.
  
  

Skills, Knowledge and Expertise

Communication & Interpersonal Skills:

• Strong written and verbal communication skills with the ability to deliver courteous, professional service.
• Effective interpersonal skills to build and maintain productive relationships with team members, residents, and vendors.
  
  

Technical Proficiency:

• Proficient in Microsoft Office Suite and adaptable to additional software, including property management systems (e.g., Yardi) and accounting software.
• Knowledge of safety programs, policies, procedures, and relevant laws (e.g., EPA, OSHA, employment laws).
• Ability to operate mechanical equipment and use tools necessary to prepare units for occupancy per company standards.
• Thorough knowledge of standard practices, materials, and tools in carpentry, as well as familiarity with building maintenance, construction methods, and HVAC systems (certification required).
  
  

Financial & Analytical Expertise:

• Comprehensive knowledge of financial statements, budgeting, and accounting practices, with strong analytical skills to interpret and analyze financial data.
• Excellent math aptitude, including the application of basic geometry to determine dimensions and materials needed.
  
  

Organizational & Time Management:

• Strong organizational skills with the ability to manage multiple priorities, complex tasks, and meet deadlines under pressure.
• Effective time management and problem-solving abilities, enabling independent work with minimal direction.
  
  

Leadership & Team Development:

• Proven leadership experience in recruiting, motivating, and managing personnel, as well as fostering productive vendor relationships.
  
  

Real Estate & Operational Knowledge:

• Deep understanding of real estate principles and practices, including safety regulations, maintenance techniques, and standard operating procedures.
• Thorough knowledge of building trades, building codes, and familiarity with HVAC, plumbing, carpentry, appliances, construction, and property management operations.
• Ability to read, interpret, develop, and work from sketches, blueprints, and specifications.
  
  

Adaptability & Stress Management:

• Ability to work independently and respond effectively in high-pressure situations, including emergency management and project deadlines.
• Demonstrated initiative, discretion, and professionalism in all aspects of the role.
  
  

Education (level and type)

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, or a related field, preferred
• Vocational or Technical school education, especially in areas related to maintenance, engineering, or facilities management, preferred
• Equivalent work experience acceptable in place of a degree or education
• Additional certifications (e.g., Certified Facility Manager (CFM), Project Management Professional (PMP), or certifications from the Building Owners and Managers Institute (BOMI)), preferred
  
  

Required Work Experience

• Minimum of 10 years of extensive experience in maintenance operations management within a large residential or commercial portfolio, required
  
  

Certifications and/or Licenses

• EAP/HVAC Certification of Type I and II or Universal
• Valid driver license legally allowing driving for work purposes during working hours;
• Valid automobile insurance when operating a vehicle for business purposes;
• Additional certifications (e.g., Certified Facility Manager (CFM), Project Management Professional (PMP), or certifications from the Building Owners and Managers Institute (BOMI)) is helpful but not required; Otherwise, None
  
  

Continuing Education Courses

• Only those required to maintain certification or licensing
• Completion of applicable Company training programs throughout employment
  
  

Benefits

• The company offers an array of outstanding health and wellness benefits starting the first of the month after 30 days of service. Reasonable insurance premiums including 4 medical options, dental, vision, life & disability, FSA dependent care, legal assistance, identity theft and more. Participate in the company’s 401k retirement plan, enjoy paid time off and 10 holidays your birthday! Whether we are cheering on one of our local sports teams, volunteering at a philanthropy or celebrating team milestones, Price Brothers cares about our team members & our community.